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Clinic Type

Family Medicine

Address

414 Haverhill Street, Rowley, MA 01969

Phone

877-379-5522

Email

mghpfr@mgb.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades: 3.5 out of 5 (15 reviews) (15)
  • WebMD (Dr. Marisa Bochman): 4.0 out of 5 (15 ratings) (15)
  • WebMD (Dr. Suzette Pinto): 3.0 out of 5 (10 ratings) (10)
  • Vitals (Dr. Marisa Bochman): 4.1 out of 5 (16 ratings) (16)
  • Vitals (Lahey Health Primary Care, Ipswich): Provider ratings shown: Dr. Daniel Veno 3.9; Dr. Suzette Pinto 3.2

Patients praise

  • Some patients praise listening, thoroughness, and respectful care (e.g., Dr. Veno; Dr. Pinto per WebMD quote; Dr. Bochman per Vitals/WebMD snippets)
  • Good follow-up and courteous staff mentioned in WebMD perspectives
  • Long-term relationships and positive bedside manner described for some clinicians in an Ipswich family medicine practice (Beacon Family Medicine reviews)

Common complaints

  • Negative experiences include rushed visits, poor bedside manner, and judgmental interactions (Dr. Suzette Pinto WebMD)
  • Concerns about communication and not listening; perceived arrogance and communication difficulty (Dr. Veno Healthgrades)
  • Billing/insurance refusal and perceived forgetfulness with prior tests (Beacon Family Medicine review)
  • Administrative issues/appointment problems and being dropped/treated as a new patient after a long gap (Beacon Family Medicine review)
  • Safety/accuracy complaint involving diagnosis made over the phone and an incorrect prescription (Lahey Health Primary Care, Ipswich Vitals)

"“Not good at all—rushed, talked over me as the patient, and extremely judgmental…”"

WebMD review snippet for Dr. Suzette Pinto

"“We spent months chasing obscure ailments… Dr. Veno did not truly listen to my concerns and was very hard to communicate…”"

Healthgrades review snippet for Dr. Daniel Veno

"“Love Dr. Ersing. Been with him over 20 years… he has been my kids doctor since birth.”"

LocalityBiz review snippet for Beacon Family Medicine, LLP

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Ipswich, MA·Family Medicine

Summary: Lahey Hospital & Medical Center is a nonprofit, physician-led hospital system based in Burlington, Massachusetts, and part of Beth Israel Lahey Health. It provides specialty and primary care across multiple locations in Massachusetts, with headquarters at 41 Mall Rd, Burlington. The organization employs about 2,400 staff, generates roughly $1.3 billion in annual revenue, and operates under nonprofit ownership. It emphasizes multidisciplinary, personalized care across many medical specialties. Locations include multiple offices on Mall Road in Burlington and nearby communities (Peabody, Lexington, and Burlington).

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Ipswich, MA·Family Medicine

Beth Israel Lahey Health (BILH) is a nonprofit integrated health system formed in 2019, based in Cambridge, MA, and the largest health system in Massachusetts by number of hospitals. It operates multiple care lines including hospitals, primary and urgent care, behavioral health, hospice, and community health centers, with affiliates in New Hampshire and elsewhere. BILH comprises several hospitals (10 acute-care facilities in MA) and supports medical education and research. If you need the Ipswich primary care site address or hours, I can pull the exact contact info or guide you to the official bilh.org location finder.

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