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About

Cayuga Health System is a nonprofit health network based in Ithaca, NY, formed by the merger of Cayuga Medical Center (Ithaca) and Schuyler Hospital (Montour Falls). It operates across the Finger Lakes and central New York, offering seamless, community-centered care through its network of facilities, including the Cayuga Cancer Center in Ithaca. The organization employs about 782 people and positions itself as a private nonprofit with a focus on comprehensive cancer care within Cayuga Health’s broader hospital system. Additional context: the system has three offices in New York (Ithaca HQ, Watkins Glen, and Ithaca) and holds a presence in Canada and Sweden in some form.

Clinic Type

Cancer Care (Oncology)

Address

Ithaca, New York, US

Phone

(607) 272-5414

Email

info@schuylerhospital.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Cancer Care
  • Oncology
  • cancer treatment center

Team

  • Cayuga Cancer Center team, Medical oncologists; radiation oncology; surgery; pathology; quality assessment; social work; hospice; oncology nursing; cancer data and analysis — Interdisciplinary medical oncology team

Insurance & Payment

Languages Spoken

Awards & Accreditations

  • Commission on Cancer accreditation since 1985
  • Outstanding Achievement Award 2018

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp (Cayuga Medical Center general): 90 out of 100 (overall patient rating) (53 reviews (Yelp))
  • U.S. News & World Report (Cayuga Medical Center general): 88% (satisfaction/willingness to recommend) (N/A)

Patients praise

  • High level of physician compassion and knowledge
  • Effective use of nurse navigators to guide patients
  • Personalized and supportive care environment
  • Good communication with primary care doctors

Common complaints

  • Administrative and billing concerns
  • Extended wait times for appointments
  • Inconsistent patient experiences with broader hospital services
  • Facility accessibility/logistics at specific offices

"Dr. Bael is by far the kindest doctor I have ever met. He had just met me, and had terrible news to tell me ... but he was wonderful - everything that I have always wanted in a doctor (kind, compassionate, caring, honest)."

Vitals review for Dr. Timothy Bael

"Everyone made me feel like the most important patient ever."

Cayuga Health patient testimonial

"Even offices that have been absorbed by this new conglomerate are horrible. Billing is a nightmare."

Yelp review of Cayuga Medical Center

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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