Kaleida Health Cancer Care | Buffalo, NY
Cancer Care (Oncology) • Ithaca, NY • Since 1998 • Multiple locations within Western New York locations
About
Kaleida Health is a not-for-profit, multi-hospital healthcare network based in Buffalo, NY, and the largest provider in Western New York. Founded in 1998, it operates five hospitals in the Buffalo–Niagara Falls area and offers comprehensive cancer care among its services. The system emphasizes advanced technology, specialty care (including oncology), emergency and maternity services, orthopedics, cardiology, robotic-assisted surgery, and supportive programs. Headquarters: Buffalo, NY. Website: kaleidahealth.org. Key facts: nonprofit organization; about 2,267 employees; roughly $1.8B annual revenue; serves eight Western New York counties; operates in a broader healthcare ecosystem with affiliations and partnerships. If you’re specifically seeking Kaleida Health’s cancer care offerings in Buffalo (and nearby regions like Ithaca), Kaleida Health provides integrated cancer services through its hospitals, including medical oncology, surgical oncology, radiation oncology, and related cancer-support programs. For exact programs, timelines, and locations, visit their Cancer Care pages or contact the listed main line at 1-716-859-5600.
Clinic Type
Cancer Care (Oncology)
Address
Kaleida Health Cancer Care facilities (multiple locations)
Phone
(716) 884-3000
—
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Available across Kaleida Health system; emergency and critical care as needed
Services Offered
Technology & Equipment
Team
Insurance & Payment
Keeps a list of plans; financial counselors available to review coverage and answer questions before treatment.
Self-Pay, Insurance billing, Financial counseling
Languages Spoken
Pricing
Current Offers
Schedule your first appointment
FAQs
What support is available for patients?
Patient Navigators provide personalized care and help guide patients through every stage of cancer care, including scheduling appointments and managing paperwork.
What insurance do you accept?
We accept most major insurance plans. Our financial counselors can review your coverage and answer questions before you begin treatment.
Commitments
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp (Kaleida Health brand page): 2.5/5 average rating (298 reviews)
- Birdeye (Kaleida Health-Corporate Offices): 3.8/5 star rating (554 reviews)
- Momentary Labs (KALEIDA HEALTH – Buffalo, NY): 2-star overall patient satisfaction rating (out of 5)
- U.S. News (Kaleida Health-Buffalo General Medical Center): 2 stars out of 5 for patient experience (not stated in source snippet)
Patients praise
- Some patient satisfaction categories appear relatively stronger than others, such as nurse communication (reported as a key strength).
Common complaints
- Low overall patient satisfaction / willingness to recommend in multiple rating summaries
- Poor cleanliness/quietness ratings in patient-experience surveys
- Doctor and staff communication and responsiveness rated low in U.S. News patient-experience breakdown
- Examples of complaints include rude staff and billing/process issues (non-cancer-care specific but related to Kaleida Health).
"“ZERO STARS, It's not welcoming they rush to bill you...”"
— Birdeye reviews for Kaleida Health-Corporate Offices"“I was calling for my appointment but she was super rude”"
— Birdeye reviews for Kaleida Health-Corporate Offices"“Satisfaction with the hospital overall” rated 2 out of 5 (U.S. News patient experience section)."
— U.S. News: Kaleida Health-Buffalo General Medical CenterSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- The new face of cancer care in WNY — Feb 20, 2026
- Olean General, BRMC affiliation underway with Kaleida Health Cancer Care - Olean Times Herald — Mar 21, 2026
- BRMC, OGH affiliation underway with Kaleida Health Cancer Care - The Bradford Era — Mar 21, 2026
- What Patients Should Know About Kaleida Health Cancer Care (BRMC - Bradford Regional Medical Center) - Worldnews.com — Mar 12, 2026
- A major upgrade for cancer care in Olean – and what you need to know – Solomon's Words for the Wise — Feb 28, 2026
Information sourced from the clinic's website as of July 11, 2026.
More cancer care (oncology) clinics in Ithaca
Cayuga Health System is a nonprofit health network based in Ithaca, NY, formed by the merger of Cayuga Medical Center (Ithaca) and Schuyler Hospital (Montour Falls). It operates across the Finger Lakes and central New York, offering seamless, community-centered care through its network of facilities, including the Cayuga Cancer Center in Ithaca. The organization employs about 782 people and positions itself as a private nonprofit with a focus on comprehensive cancer care within Cayuga Health’s broader hospital system. Additional context: the system has three offices in New York (Ithaca HQ, Watkins Glen, and Ithaca) and holds a presence in Canada and Sweden in some form.
ECMC (Erie County Medical Center) in Buffalo, NY is a Level I trauma center and a major teaching hospital affiliated with the University at Buffalo. Key cancer care details: ECMC provides comprehensive cancer care as part of its services, along with transplantation, behavioral health, rehabilitation, and cardiovascular services. The hospital has 550 beds, is located at 462 Grider Street in Buffalo, and operates as a public-benefit corporation with about 1,061 staff. For cancer-specific needs or appointment information, contact info@ecmc.edu or call 716-898-3000.
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