Primary Care - Cayuga Health
Primary Care (Family Medicine, Internal Medicine) • Ithaca, NY
About
Cayuga Health System is a nonprofit health network that unites Cayuga Medical Center (Ithaca) and Schuyler Hospital (Montour Falls) to provide seamless, community-centered care across the Finger Lakes and central New York. Headquartered in Ithaca, NY, it operates as a private nonprofit with 782 employees and a footprint in three U.S. offices (Ithaca HQ, Watkins Glen, and Ithaca). For primary care in Ithaca, Cayuga Health leverages a consolidated network to offer coordinated primary care services through its affiliated hospitals and clinics, aiming to deliver comprehensive, accessible care to residents. If you’re seeking a specific primary care provider or clinic location within Cayuga Health in Ithaca, visiting cayugahealth.org or contacting their primary care departments directly would provide current providers, appointment options, and locations.
Clinic Type
Primary Care (Family Medicine, Internal Medicine)
Address
Ithaca, New York, US
Phone
607-241-1111
info@schuylerhospital.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.0 out of 5 (61 reviews)
- Wheree (Community Corners listing): mixed/unspecified star rating (unspecified)
- PrimaryCareList (Ithaca Mall): positive review consensus (no star rating stated) (unspecified)
Patients praise
- Compassionate, attentive, and professional staff reported in some reviews/consensus summaries
- Thorough explanations and reassuring environment mentioned in consensus summaries
- Some reviews describe quick or smooth visit experiences and helpful administrative support
Common complaints
- Long waiting times for appointments and on the phone reported in Community Corners reviews
- Unprofessional/rude front-desk experiences and poor communication reported in some reviews
- Scheduling/administrative issues (e.g., paperwork repeated, appointment mismatch) and long waits after procedures reported
""If I could give 0 stars I would they can’t even Book an appointment with the office... Very unprofessional not to mention the lady at the front desk... is very rude""
— Birdeye review snippet for “Cayuga Primary Care (formerly Family Medicine Associates)”""...patients frequently mention excessive waiting times both for appointments and on the phone...""
— Wheree “CAYUGA PRIMARY CARE | COMMUNITY CORNERS” review summary""...the entire experience was excellent!""
— Cayuga Health Facebook post about accepting new patientsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Put your health at the top of your New Year’s resolution list: Schedule an annual visit - 607 News Now — Dec 4, 2025
- Jessica L. Austin, NP - Nurse Practitioner in Ithaca, NY — May 14, 2026
- Take control of your sexual health: STI/STD Awareness Month - 607 News Now — Apr 2, 2026
- Longstanding Dryden primary care clinic to close. How will the community adjust? - The Ithaca Voice — Apr 17, 2026
- Cayuga Primary Care in Dryden to permanently close May 1 - 607 News Now — Apr 21, 2026
Information sourced from the clinic's website as of July 11, 2026.
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