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About

Family Health Medical Services, PLLC (FHMS) is a private medical practice offering primary care across Western New York, including Jamestown. Founded in 1982 and headquartered in Jamestown, FHMS operates 7 offices nationwide with a focus on compassionate patient care. In Jamestown, main office locations include: - 103 Allen St, Jamestown, NY 14701 (HQ) - 31 Sherman St, Suite 2200 & 2600, Jamestown, NY 14701 Key details: - Industry: Medical Practices; Primary Care - Type: Partnership; Private ownership - Headquarters: Jamestown, NY - Founded: 1982 - Contact: Main numbers include (716) 326-3240 and (716) 484-4033 - Website: fhmsmed.com - Employees: ~26 (as reported) - Revenue: ~$42.8M - SIC/NAICS: 80/801 and 62/621 If you’re seeking FHMS Jamestown office hours or appointment availability, visiting the FHMS website or calling the listed Jamestown numbers will provide the most current information.

Clinic Type

Family Medicine

Address

103 Allen St, Jamestown, NY 14701; 220 [unspecified line] Jamestown, NY 14701

Phone

716-338-0022 (Jamestown location)

Email

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Opening Hours

Sunday: Closed Monday: 7:45 a.m. – 5 p.m. Tuesday: 7:45 a.m. – 5 p.m. Wednesday: 7:45 a.m. – 5 p.m. Thursday: 7:45 a.m. – 5 p.m. Friday: 7:45 a.m. – 5 p.m. Saturday: Closed

Telehealth

https://www.fhmsmed.com/patient-resources/telemedicine/

Services Offered

  • adult primary care
  • child well-care visits
  • same-day sick care
  • vaccinations for adults and children
  • physicals
  • women’s health service
  • pediatric immunizations
  • newborn care
  • disease management
  • scrambler therapy
  • spravato
  • occupational medicine services
  • DOT physicals
  • substance abuse testing
  • MRO/medical review officer
  • OSHA information/occupational health resources
  • telemedicine
  • careers/medical-student-clinical-rotations
  • immunizations
  • vaccination-policy
  • pediatric well-care and routine
  • immunizations for adults
  • hospital and ER care

Team

  • Dr. Robert Berke — Physician
  • Dr. Albert Persia — Physician
  • Dr. Metivia Whitmore — Physician

Insurance & Payment

  • Insurance information page referenced on site

Languages Spoken

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FAQs

What are the office hours?

Sunday: Closed Monday–Friday: 7:45 a.m. – 5 p.m. Saturday: Closed

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Better Business Bureau (BBB): A+ (BBB Rating)

Patients praise

  • Some patients report long-term satisfaction and exceptional care from specific providers
  • Staff are occasionally described as friendly, respectful, or accommodating
  • Some offices are noted as being clean and professional

Common complaints

  • Difficulty reaching the office by phone (long hold times)
  • Concerns regarding billing practices and policies for outstanding balances
  • Perceived lack of personalized care or "cattle" treatment by some staff/providers
  • Issues with administrative processes such as paperwork and follow-up communication

"I have been a patient here for 15 years, I always receive exceptional care. The providers and staff are always..."

— Yelp review

"They told me they can’t see me for an outstanding balance of $39. Now I’ve paid tons of money to that place and when I needed them they weren’t there. Over $39!"

— LocalityBiz review

"They're an absolute joke. All they're trying to do is push you out of the front door and bill your insurance company."

— uscompanies.net review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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