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Clinic Type

Urgent Care

Address

Jamestown, NY

Phone

18005338762

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Walk-In/Urgent Care

Services Offered

  • Walk-In Care
  • Urgent Care
  • Walk-In Care Locations

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • OpenNPI / CMS Data: 3 out of 5 stars (overall hospital rating) (910 (HCAHPS survey))
  • Yelp: Variable (individual reviews often reflect extreme experiences) (18 reviews)

Patients praise

  • Specific praise for individual doctors and nurses (e.g., bedside manner, listening to patients)
  • Instances of friendly and helpful staff experiences for serious medical conditions
  • Some positive feedback on surgical and emergency outcomes when staff connection was established

Common complaints

  • Long wait times for care, especially in the emergency department
  • Perceived lack of empathy or care from some staff members and doctors
  • Concerns regarding staff communication and responsiveness
  • Reports of inadequate treatment or assessment for non-life-threatening conditions

"Wait times to be seen, even for severe ailments has been a problem at this hospital for decades... doctors employed don’t seem to care one bit about the people that are seeking help."

LocalityBiz Review

"It is much wiser to drive to UPMC Hamot in Erie if your condition allows... My recent 3 visits all pushing 10 hours or more, truly insane."

LocalityBiz Review

"Dr Mark Haen is absolutely the best. He actually listens to patients and cares. Best bedside manner I've ever seen."

Yelp Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Jamestown, NY·Urgent Care

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Summary: - WellNow Urgent Care (formerly Five Star Urgent Care) is a private chain of walk-in urgent care clinics in the U.S. and Canada, serving as alternatives to emergency rooms. - Headquarters: Chicago, Illinois; founded in 2012. - Services include walk-in treatment for illnesses and injuries, rapid testing, and other health needs. - Presence: operates in Illinois, Indiana, Michigan, New York, and Pennsylvania; listed locations include 311 N Green St, Chicago (HQ). - Company size: about 703 employees; annual revenue around $175.9M. - Industry codes: SIC 80/801; NAICS 62/621. Website: wellnow.com. LinkedIn: wellnow-urgent-care.

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