Behavioral Health & Counseling Clinic – Johnson City
Behavioral Health • Johnson City, TN • 1 (Johnson City location) locations
Clinic Type
Behavioral Health
Address
Johnson City Medical Center, Behavioral Health & Counseling Clinic – Johnson City
Phone
1-800-366-1132
Paula.Whitehead@balladhealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Free 24/7 Respond Crisis Hotline: 1-800-366-1132
Services Offered
Insurance & Payment
We now offer counseling services to the community through commercial insurance and cash-paying patients.
Cash, Commercial insurance, Other payment arrangements not specified
Languages Spoken
—
Pricing
FAQs
What services are offered?
Individual therapy, couples/marital therapy, group sessions, counseling for children (5+), first responder pre-employment assessments, crisis debriefing, and related mental health treatments.
What services are offered at Behavioral Health & Counseling Clinic – Johnson City?
Individual therapy, couples/marital, group sessions, services for children 5 years and older, and first responder pre-employment assessments and crisis debriefing.
Is the counseling service available to the community and do you accept insurance?
Yes, counseling services are offered to the community through commercial insurance and cash-paying patients.
Is there an employee assistance program?
Yes, counselors are part of the Ballad Health Employee Assistance Program for Ballad Health team members.
Is there a crisis hotline for immediate mental health support?
Yes, free 24/7 Respond Crisis Hotline at 1-800-366-1132.
How can I access telehealth or view my health records?
Securely view health records, pay bills online, and schedule a virtual visit with your doctor; message your doctor and manage appointments.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- ABA Navigator: 3.2 out of 5 stars (11 reviews)
Patients praise
- Some providers described as easy to talk to and attentive
- Recognition of some staff members providing good care
Common complaints
- Long wait times for appointments and medication management
- Concerns regarding unprofessional or uncaring staff/reception tone
- Perceived focus on financial gain over patient care
- Difficulty in scheduling and rescheduling appointments
- Lack of flexibility regarding external logistical challenges (e.g., patient transportation issues)
"If your family needs help I WOULDN'T recommend this place. They don't seem to be staffed properly. They keep accepting new patients when clearly understaffed just out of greed for money."
— LocalityBiz / ABA Navigator"This place simply doesn’t care about their patients... they will not call back. They always seem to have something else to worry about other than their patients, who keep you in business."
— LocalityBiz / ABA Navigator"Jason is easy to talk to and he takes the time to listen."
— ABA NavigatorSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dragonfly Medical and Behavioral Health Johnson City Expands Alcohol Dependency Treatment Services with Enhanced Telehealth Options | Press Releases | wtnzfox43.com — Jul 8, 2026
- DRAGONFLY Medical and Behavioral Health Johnson City Expands Buprenorphine Treatment Services - Chillicothe Gazette — Dec 10, 2025
- Frontier Health expands access to behavioral health services across the region | Johnson City Press — Mar 29, 2026
- 'More than just a number': WCSO behavioral health program continues to make strides | Johnson City Press — Apr 7, 2026
- New RiverValley therapist focuses on hope, inclusion in Hancock County - The Hancock Clarion — Jun 3, 2026
Information sourced from the clinic's website as of July 11, 2026.
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