Behavioral Health Services
Behavioral Health • Johnson City, TN • Multiple locations across Northeast Tennessee (Johnson City, Elizabethton, Bristol, Kingsport, etc.) locations
Clinic Type
Behavioral Health
Address
325 N. State of Franklin Road, Ground Floor, Johnson City, TN 37604; 1505 West Elk Avenue, Suite 2B, Elizabethton, TN 37643; 917 W. Walnut Street, Johnson City, TN 37604; 208 Medical Blvd., Bristol, TN and nearby clinics including Kingsport, Elizabethton, Greeneville, Sneedville, Mountain City, Bristol, Johnson City (ETSU Health clinics in the region)
Phone
+1(423) 439-7320
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
FAQs
What is ETSU Health's approach to physical and emotional health care?
ETSU Health understands that physical and emotional health care go together. They take care of the whole you and provide care for physical and mental wellbeing.
Who are Behavioral Health Consultants (BHCs)?
BHCs are licensed professionals trained to understand, identify and treat the behavioral, social and emotional aspects to health and disease.
How long are Behavioral Health Consultants' visits?
BHCs meet with you for 15-30 minute visits the same time you meet with your provider.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- ABA Navigator (The Next Step Behavioral Health): 3.0/5 (13)
- ABA Navigator (Ballad Health Medical Associates Behavioral Health): 3.2/5 (11)
Patients praise
- Some patients report positive interactions with specific, dedicated therapists
- Accessibility of services for those with state-funded coverage or specific local resources
- Convenience of on-site pharmacy services at certain locations
Common complaints
- Long wait times for appointments
- Staff turnover and inconsistent quality of care
- Unprofessional communication and lack of responsiveness to patient needs
- Concerns regarding billing practices and lack of price transparency
- Perceived lack of empathy or clinical professionalism from some providers
- Specific reports of negative experiences with assessments and clinical interactions
"The wait time for an appointment regarding medication is ridiculous and then NOT adding her to a cancellation list automatically baffles me. If your family needs help I WOULDN'T recommend this place."
— Ballad Health Medical Associates Behavioral Health Adult Outpatient Services reviewer"This interaction, along with all the faces made at my answers during the test, made for a highly embarrassing and uncomfortable time. ... Very unprofessional, very uncomfortable setting for such a high anxiety issue already. Do not recommend."
— Roth Neuropsychology & Behavioral Health Associates reviewer"The counseling services and level of care at this office are unmatched by any others in the area. The therapists at the Next Step are dedicated to supporting their clients and continuously go above and beyond!!"
— The Next Step Behavioral Health reviewerSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Pediatric Behavioral Health – Johnson City - Ballad Health — Nov 5, 2025
- FRONTIER HEALTH WATAUGA BEHAVIORAL HEALTH SERVICES — Jul 28, 2025
- Find a Provider in Your Area - TN.gov — Dec 3, 2025
- Frontier Health – Willow Ridge in Johnson City, TN | Addictions.com — Oct 1, 2025
- Health Connect America, Johnson City — Jul 30, 2025
Information sourced from the clinic's website as of July 11, 2026.
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