Family Medicine Johnson City | ETSU Health
Family Medicine • Johnson City, TN
About
ETSU Health is a nonprofit healthcare system based in Johnson City, Tennessee, operating 19 offices nationwide (primarily in Johnson City). It offers comprehensive family medicine and primary care among many specialties, with over 250 providers across 30 clinical sites. The organization emphasizes preventive care and serves as a regional provider with locations in Johnson City, Mountain City, Elizabethton, and nearby areas. Key details: - Type: Nonprofit healthcare provider - Headquarters: Johnson City, TN - Services: Family medicine, primary care, pediatrics, and a broad range of specialties - Locations: 19 offices (primarily in Johnson City area) - Contact: 423-433-6757 - Website: etsuhealth.org If you’re specifically seeking Family Medicine in Johnson City, ETSU Health is a major local option with multiple offices and a focus on preventive care.
Clinic Type
Family Medicine
Address
917 West Walnut St., Johnson City, TN, 37604
Phone
(423) 439-6464
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Opening Hours
Hours: Monday: 8 a.m. - 6:30 p.m. Tuesday-Friday: 8 a.m. - 4:30 p.m.
Emergency Care
Emergency care available
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the hours for Family Medicine Johnson City?
Hours: Monday: 8 a.m. - 6:30 p.m. Tuesday-Friday: 8 a.m. - 4:30 p.m.
Do you offer same-day appointments?
We offer same-day appointments.
Do you coordinate with specialists?
We coordinate with specialists.
Can you care for patients in the hospital?
Yes, we care for you in the hospital.
Is after-hours care available?
There is someone available after business hours; call the main office number and an answering service will alert a provider who will return the call in a timely manner.
What services are offered at Family Medicine Johnson City?
Services include Women's Health, Prenatal Care, Wellness Visit/EPSDT, Acute and Chronic Conditions, Pediatric (including newborn) Acute/Chronic, Sports Medicine, Osteopathic Manual Medicine, Behavioral Health/Mental Care, Minor Procedures, Addiction Medicine, On-site Lab.
What is PCMH/NCQA recognition status?
ETSU Health proudly participates in the NCQA recognition program for primary care practices – Patient Centered Medical Home (PCMH).
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- WebMD Care (Dr. Thomas Kincer): 4.5/5 (based on 12 ratings) (12 ratings)
- Birdeye (General ETSU Health): 3.3/5 (21 reviews)
Patients praise
- Attentive, thorough, and kind care provided by physicians and medical staff
- Collaborative and patient-centered approach, particularly with doctors-in-training
- Staff recognized for being helpful in specific instances of rescheduling or care coordination
- Specialty services like acupuncture sometimes praised
Common complaints
- Complaints regarding unprofessional, rude, or incompetent front office and administrative staff
- Long wait times for both appointments and in-office visits
- Difficulties with appointment scheduling, communication, and referral issues
- Concerns about continuity of care and doctor retention
- Billing and insurance acceptance confusion
"The team at ETSU Family Medicine provides a caring environment where patients feel like they are treated like family, making it a trusted choice for healthcare in Johnson City."
— BestProsInTown"The doctors-in-training were nice... However the front staff is ignorant, unprofessional and rude."
— Yelp"Customer service is terrible, time management is terrible, and the care you receive is terrible. Do not recommend at all"
— drpvspaeth.com (Review of ETSU Health clinic)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- ETSU Health welcoming primary care patients in multiple parts of region — Jan 14, 2026
- ETSU Search — Jul 30, 2025
- Johnson City Faculty - East Tennessee State University — Aug 16, 2025
- ETSU expands primary care to meet regional needs | Elizabethton Star — Jan 20, 2026
- ETSU Health expansion brings in nearly 30 new providers | WJHL | Tri-Cities News & Weather — Jan 16, 2026
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Johnson City
Summary: SOFHA (State of Franklin Healthcare Associates), based in Johnson City, TN, operates as a healthcare organization offering services across pediatrics, internal medicine, clinical lab services, and medical care. It is linked to Johnson City Pediatrics and serves patients through three offices in Johnson City, including 301 Med Tech Pkwy (HQ) and 615 N State Of Franklin Rd. The company is publicly listed with a diverse workforce and a focus on wellness-related services. Recent news indicates a leadership update with a new CFO announced in mid-June 2026. If you’re specifically seeking “Family Physicians of Johnson City,” SOFHA appears connected to Johnson City Pediatrics and broader SOFHA services, but the page emphasizes pediatric and general medical services rather than a standalone family medicine practice. For precise physician listings or to confirm family medicine offerings, check SOFHA’s contact channels or visit the location pages. Contact: help@sofha.org or (423) 794-5500.
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