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Clinic Type

Women's Health

Address

Phone

(423) 926-2400

Email

manager@thecaudlecenter.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • women’s health services

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (State of Franklin OB/GYN Specialists): 4.7/5 stars (1,164 reviews) (1,164)
  • RealPatientRatings (Kristin Allison): 4.6/5 stars (189 reviews) (189)
  • Birdeye (Ballad Health Medical Associates OB/GYN): 3.8/5 stars (79 reviews) (79)

Patients praise

  • High satisfaction with clinical knowledge and bedside manner of specific providers (e.g., Kristin Allison, Jessica Helminen)
  • Positive experiences with individual prenatal and wellness care
  • Efficient and professional staff experiences at specific clinics

Common complaints

  • Long wait times for appointments and during visits
  • Difficulty reaching providers or staff by phone
  • Perceived lack of compassion or dismissive bedside manner from some providers
  • Issues with office communication and record management
  • Reports of long delays for appointments/insufficient scheduling availability

"They make you wait in a room for 3 hours. ... they dismiss you from the practice! ... they treat you like garbage and will just dump you without proper care!"

Birdeye user review for State of Franklin OB/GYN Specialists

"Most of these bad reviews are ridiculous.. Wait times are fine compared to other places, the receptionists are very nice, and the nurses are too... Im now in my second pregnancy with them and theyre great as usual!"

User review for ETSU Health OBGYN

"Patients consistently praise Jessica Helminen for her exceptional care, describing her as extremely knowledgeable, professional, and genuinely compassionate."

RealPatientRatings review profile for Jessica Helminen

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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