BHC Kaneohe Bay - Naval Health Clinic Hawaii - Tricare
Mental Health • Kaneohe, HI
Clinic Type
Mental Health
Address
Bldg. 6905 Harris Ave, MCBH Kaneohe Bay, HI 96734
Phone
1-888-MTF-APPT (683-2778)
jessica.koehn.ctr@navy.mil
Opening Hours
Monday-Friday 7 a.m. to 4 p.m. (with first Wednesday of every month 10 a.m. to 4 p.m. for multi-story clinic)
Emergency Care
Urgent/Emergency Care (non-specified)
Services Offered
Insurance & Payment
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None provided
Appointment line: 888-683-2778, BHC Kaneohe Bay Quarterdeck: 808-496-3365, MHS GENESIS Patient Portal, MHS Nurse Advice Line: 800-874-2273
Languages Spoken
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FAQs
To make an appointment, how do I reach BHC Kaneohe Bay?
To make an appointment, call 1-888-MTF-APPT (683-2778).
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Public third-party review platforms (e.g., Birdeye, local business directories): Very low (often 1-2 stars in public reviews) (Approximately 68 reviews on one platform; others vary significantly)
- Aggregated testimonial and recovery facility review sites: Generally higher on aggregated testimonial-style sites (e.g., 4.0-4.3/5) (Small sample size of testimonials)
Patients praise
- Some positive feedback regarding staff knowledgeability and helpfulness in specific encounters
- Appreciation for pharmacy services in certain instances
Common complaints
- Difficulty scheduling appointments and long wait times for appointments and walk-ins
- Poor communication, specifically with phone responsiveness and lack of call-backs
- Concerns regarding professionalism and quality of care in certain departments like dental and flight medicine
"This place is actually the worst words can’t describe how bad it is. Every thing I go to (besides Optometry) Dental, Mental health, etc. Is so slow and can’t get me in until next year. They never answer the phone nor call back."
— Public online review"I recently visited Naval Health Clinic Hawaii and had a great experience. The staff was helpful and made me feel comfortable during my visit. The doctors were thorough and professional."
— Aggregated testimonial siteSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- TRICARE Logins: Know How To Access Portals and Manage Your Benefit > TRICARE Newsroom > TRICARE News — Jul 24, 2025
- New to TRICARE? Here’s How To Get Started With Your Benefit > TRICARE Newsroom > TRICARE News — Jul 15, 2025
- Patient advocates, Beneficiary Counseling and Assistance Coordinators, and Debt Collection Assistance Officers: Resources to help you with your TRICARE benefit > TRICARE Newsroom > TRICARE News — Feb 10, 2026
- Unlock Your Health by Getting Virtual Health Care at Home With TRICARE > TRICARE Newsroom > TRICARE News — Jul 17, 2025
- New virtual urgent care option for TRICARE Prime beneficiaries in the US > TRICARE Newsroom > TRICARE News — Feb 11, 2026
Information sourced from the clinic's website as of July 11, 2026.
More mental health clinics in Kaneohe
North Shore Mental Health (North Shore Mental Health, Inc.) is a private mental health care provider based in Wahiawa, Hawaii, serving O’ahu with multiple offices and 24/7 crisis support. Key details: - Services: Licensed outpatient mental and behavioral health, individual/family counseling, community-based case management, psychiatric support, substance abuse treatment and supportive services; face-to-face crisis support 24/7. - Locations: Offices in Aiea, Honolulu, Kahuku, Kaneohe, Waianae/Makaha, Sunset Beach, and Wahiawa (Hawaii). - Coverage: Serves Hawaii residents; involvement with Ohana WellCare/medical insurance programs. - Contact: Phone +1 808 638 8700; email nsmh@hawaii.rr.com. - Headquarters: Wahiawa, Hawaii; presence in Taiwan. - Website: northshorementalhealth.com If you’re specifically seeking the Kaneohe area, note the Kaneohe office is one of their O‘ahu locations.
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