East Hawaii Health Clinic 1190 – Primary Care
Family Practice • Kawaihae, HI
About
Summary: Puna Community Medical Center (East Hawaii Health Clinic) is a primary and urgent care provider based in Pahoa, Hawaii, with two offices on the Big Island. Services span multiple specialties including cardiology, radiology, neurology, urology, vascular surgery, women’s health, OB/GYN, dermatology, audiology, cancer center, and more. It operates under aliases as Puna Community Medical Center and is part of East Hawaii Health Clinic. Contact numbers include (808) 965-2313, (808) 932-3880, and (808) 930-6001. Addresses: HQ at 15-2662 Pahoa Village Rd, Pahoa, HI 96778 and a second office at 15-2662 Pahoa Village Rd Ste 303-305, Pahoa, HI 96778.
Clinic Type
Family Practice
Address
1190 Waianuenue Avenue, Hilo, Hawaii 96720
Phone
(808) 932-3730
EHICredentialing@hhsc.org
Opening Hours
M-F 8:00 AM - 4:30 PM (hours may vary)*except Federal and Hawai’i state holidays
Services Offered
Team
Insurance & Payment
—
Languages Spoken
FAQs
What is primary care?
Primary care offers care for your whole family, and our providers and care teams take the time to learn about your individual and family health histories. Everyone can see the same provider for a variety of care, including.
Getting records from your previous providers are critical to providing continuity of your care.
Please submit an authorization for each provider/clinic you have seen. It can take 4-6 weeks for us to receive those records.
NOTICE TO PATIENTS
This clinic serves all patients regardless of ability to pay. Discounts for essential services are offered based on family size and income.
How to become a patient
If you would like to become a patient, please give us a call at (808) 932-3730 for more information, visit us in person, or fill out this online form.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 2.0 out of 5 stars (3 (Birdeye platform))
Patients praise
- High-quality, smart, and caring medical professionals reported by some patients
- Comprehensive team-based care involving students and doctors in training
Common complaints
- Difficulties with communication (phone responsiveness, unreturned messages)
- Reports of rude or hostile behavior by staff and medical providers
- Limited time spent with patients during appointments
- Security concerns regarding the parking lot area
"It is impossible to reach them. They don't return phone calls they don't return website messages."
— Loc8NearMe review (January 2023)"The office staff and check in nurse was gr8, the trouble i had was with Dr.Sugihara... he was very RUDE."
— Birdeye review"East Hawaii family health center provides the kindest , smartest , doctors and task who care about people."
— Loc8NearMe review (November 2022)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- [PDF] HMO Provider Directory (PDF) - Kaiser Permanente — Jun 15, 2026
- [PDF] 2026 Provider and Pharmacy Directory - Kaiser Permanente — Nov 15, 2025
- Hawaii - Provider Directory: UHA Health Insurance — Jul 2, 2026
- New building opens at East Hawaii Health Clinics in Hilo - Hawaii Tribune-Herald — Jun 11, 2026
- hawaii - Provider Directory: UHA Health Insurance — Jul 1, 2026
Information sourced from the clinic's website as of July 11, 2026.
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