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About

Summary: Puna Community Medical Center (East Hawaii Health Clinic) is a primary and urgent care provider based in Pahoa, Hawaii, with two offices on the Big Island. Services span multiple specialties including cardiology, radiology, neurology, urology, vascular surgery, women’s health, OB/GYN, dermatology, audiology, cancer center, and more. It operates under aliases as Puna Community Medical Center and is part of East Hawaii Health Clinic. Contact numbers include (808) 965-2313, (808) 932-3880, and (808) 930-6001. Addresses: HQ at 15-2662 Pahoa Village Rd, Pahoa, HI 96778 and a second office at 15-2662 Pahoa Village Rd Ste 303-305, Pahoa, HI 96778.

Clinic Type

General Practice

Address

1190 Waianuenue Avenue, Hilo, Hawaii 96720

Phone

(808) 932-3730

Email

EHICredentialing@hhsc.org

Opening Hours

M-F 8:00 AM - 4:30 PM (HST); holidays may affect hours

Services Offered

  • Primary care (adult and pediatric)
  • Preventive and routine health services
  • Well-child checks and vaccinations
  • Women's health including Pap smears
  • Care for newborns, children, and teens
  • Behavioral health support (depression, anxiety)
  • Chronic disease management (COPD, diabetes, heart disease)
  • Health coaching and lifestyle guidance
  • In-office procedures (joint injections, skin biopsy, wart treatment)
  • Family planning (birth control pills, IUD, Nexplanon, vasectomy, natural family planning)
  • OB care from some primary care doctors
  • Care for aging and related issues

Insurance & Payment

Languages Spoken

FAQs

How do I become a patient?

Call (808) 932-3730, visit in person, or fill out an online form.

How long to receive records from previous providers?

4-6 weeks to receive records after authorization.

What is primary care?

Primary care offers care for your whole family, and our providers and care teams take the time to learn about your individual and family health histories. Everyone can see the same provider for a variety of care.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 2.0 out of 5 stars (3 reviews listed on Birdeye)

Patients praise

  • Professional, smart, and caring medical staff

Common complaints

  • Difficulty reaching staff by phone or getting return calls
  • Negative experiences with specific providers including perceived rudeness
  • Limited appointment availability and long wait times for new patients
  • Hostile or unprofessional customer service encounters

"It is impossible to reach them. They don't return phone calls they don't return website messages. I had to literally drive down to the office to get a response about my prescriptions."

Loc8NearMe/User Review

"The office staff and check in nurse was gr8, the trouble i had was with Dr.Sugihara... he was very RUDE... Also keep in mind you might get a 30 min appointment but that starts when you check in... u have less then 15 min with the dr."

Birdeye/User Review

"East Hawaii family health center provides the kindest , smartest , doctors and task who care about people."

Loc8NearMe/User Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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