East Hawaii Health Clinic 1190 – Primary Care
General Practice • Kawaihae, HI
About
Summary: Puna Community Medical Center (East Hawaii Health Clinic) is a primary and urgent care provider based in Pahoa, Hawaii, with two offices on the Big Island. Services span multiple specialties including cardiology, radiology, neurology, urology, vascular surgery, women’s health, OB/GYN, dermatology, audiology, cancer center, and more. It operates under aliases as Puna Community Medical Center and is part of East Hawaii Health Clinic. Contact numbers include (808) 965-2313, (808) 932-3880, and (808) 930-6001. Addresses: HQ at 15-2662 Pahoa Village Rd, Pahoa, HI 96778 and a second office at 15-2662 Pahoa Village Rd Ste 303-305, Pahoa, HI 96778.
Clinic Type
General Practice
Address
1190 Waianuenue Avenue, Hilo, Hawaii 96720
Phone
(808) 932-3730
EHICredentialing@hhsc.org
Opening Hours
M-F 8:00 AM - 4:30 PM (HST); holidays may affect hours
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
How do I become a patient?
Call (808) 932-3730, visit in person, or fill out an online form.
How long to receive records from previous providers?
4-6 weeks to receive records after authorization.
What is primary care?
Primary care offers care for your whole family, and our providers and care teams take the time to learn about your individual and family health histories. Everyone can see the same provider for a variety of care.
Social Media
Photos






What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 2.0 out of 5 stars (3 reviews listed on Birdeye)
Patients praise
- Professional, smart, and caring medical staff
Common complaints
- Difficulty reaching staff by phone or getting return calls
- Negative experiences with specific providers including perceived rudeness
- Limited appointment availability and long wait times for new patients
- Hostile or unprofessional customer service encounters
"It is impossible to reach them. They don't return phone calls they don't return website messages. I had to literally drive down to the office to get a response about my prescriptions."
— Loc8NearMe/User Review"The office staff and check in nurse was gr8, the trouble i had was with Dr.Sugihara... he was very RUDE... Also keep in mind you might get a 30 min appointment but that starts when you check in... u have less then 15 min with the dr."
— Birdeye/User Review"East Hawaii family health center provides the kindest , smartest , doctors and task who care about people."
— Loc8NearMe/User ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- [PDF] HMO Provider Directory (PDF) - Kaiser Permanente — Jun 15, 2026
- [PDF] 2026 Provider and Pharmacy Directory - Kaiser Permanente — Nov 15, 2025
- Hawaii - Provider Directory: UHA Health Insurance — Jul 2, 2026
- New building opens at East Hawaii Health Clinics in Hilo - Hawaii Tribune-Herald — Jun 11, 2026
- hawaii - Provider Directory: UHA Health Insurance — Jul 1, 2026
Information sourced from the clinic's website as of July 11, 2026.
More general practice clinics in Kawaihae
Queen’s North Hawai‘i Community Hospital (Queen’s North Hawai‘i) is part of The Queen’s Health Systems, a nonprofit healthcare system based in Honolulu, HI. The North Hawai‘i facility offers expanded rehabilitation and heart care services and is expanding care access, with recent highlights noting lymphedema therapy and cardiovascular imaging advances. The system operates multiple Hawaii locations and emphasizes compassionate, high-quality care across inpatient and outpatient services. If you’re seeking a primary care clinic specifically in Kawaihae, the Queen’s network may provide related primary and specialty services in North Hawai‘i, though the summary notes focus on broader hospital and rehabilitation offerings rather than a dedicated Kawaihae clinic. For precise current primary care clinic details in Kawaihae, please specify the exact address or contact Queen’s North Hawai‘i Community Hospital directly.
Hawaiʻi Pacific Health is a nonprofit health care network serving Hawaii and the Pacific region. It operates hospitals, clinics, physicians, and care providers with in-person and telehealth options, including video appointments. Headquartered in Honolulu, HI, the organization was founded in 2001 and employs about 952 people. It maintains seven U.S. offices (primarily in Hawaii) and focuses on providing comprehensive health services across the Islands. For patient access, they offer telehealth services and in-person visits with various facilities and clinics across Hawaii. If you’re looking for doctors, hospitals, or clinics near Kawaihae or elsewhere in Hawaiʻi, Hawaiʻi Pacific Health is a central network to consider. For more precise locations and providers, you can visit their homepage.
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