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About

Summary: East Hawaii Health Clinic at Pahoa, part of the Puna Community Medical Center, offers primary and urgent care across multiple specialties (cardiology, radiology, neurology, urology, vascular, women’s health, OB/GYN, dermatology, cancer center, audiology, and more). Headquartered in Pahoa, Hawaii, the clinic serves the East Hawaii region with two offices in Pahoa (HQ) and Pahoa Village Rd, providing a comprehensive primary care and specialty care network under the East Hawaii Health Clinics umbrella. Contact numbers: (808) 965-2313, (808) 932-3880, (808) 930-6001.

Clinic Type

Internal Medicine

Address

1190 Waianuenue Ave, Hilo, HI 96720; 1285 Waianuenue Ave, Hilo, HI 96720; 45 Mohouli Suite 200, Hilo, HI 96720; 16-523 Keaau-Pahoa Rd, Keaau, HI 96749; Puna Kai Shopping Center, 15-2714 Pahoa Village Rd, Building L, Suite #5, Pahoa, HI 96778; 1 Kamani St, Pahala, HI 96777

Phone

808-932-3047

Email

EHICredentialing@hhsc.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary Care
  • Internal Medicine
  • Family Medicine
  • Adult care
  • Pediatric care
  • OB care (some clinics)
  • health promotion
  • disease prevention
  • care coordination

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 2.0 out of 5 stars (3 reviews)
  • Yahoo/Yelp/Mapquest aggregate profiles: 2.5 out of 5 stars (13 reviews (aggregated/shared across sites))

Patients praise

  • Professionalism and helpfulness of some staff members
  • Compassionate care reported by some patients
  • Availability of on-site services like X-rays

Common complaints

  • Difficulty securing appointments, including long wait times for new patient scheduling and cancellations of existing appointments
  • Perceptions of rude or unprofessional behavior by specific medical staff
  • Short duration of actual time spent with the provider during appointments
  • Concerns regarding facility environmental safety (e.g., lack of air filtration)
  • Inconsistent urgent care experiences, including long wait times and issues with patient triaging

"The office staff and check in nurse was gr8, the trouble i had was with Dr.Sugihara. I only went 2 times and at the 1st appointment, he was very RUDE."

Birdeye Review

"They made an appointment 3 months out and after two and a half month they call and cancel it. Then say there's no appointment until the end of the year."

Yahoo/Yelp/Mapquest Review

"My PCP and an Urgent Care Staff are here. The doctors and staff give compassionate and quality care. They also have x-ray on sight."

Yelp Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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