Monadnock Family Services - Mental and emotional wellness ...
Behavioral Health • Keene, NH
About
Monadnock Family Services (MFS) is a Keene, NH-based nonprofit community mental health center serving 38 towns in Cheshire and Hillsborough counties. With about 200 professionals and 800 children/youth plus 1,900 adults served annually, MFS offers a wide range of counseling and support services. Programs cover parent education, family support, youth development, senior services, substance use prevention and treatment, veterans support, and treatments for mental illness. The organization operates four offices (all in Keene) and has annual revenue around $17.8M. Contact: (603) 357-4400 or 1-603-357-6873.
Clinic Type
Behavioral Health
Address
Administrative Office, 64 Main St., Keene NH 03431
Phone
(603) 357-4400
Kwaters@mfs.org
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Emergency Care
24/7 crisis support via 988; local crisis line 833-710-6477
Services Offered
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Insurance & Payment
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Languages Spoken
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FAQs
What are the hours of operation?
Not specified on the page.
Do you offer telehealth?
Not specified on the page.
How can I contact Monadnock Family Services in case of emergency?
24/7 crisis support via 988; local crisis line 833-710-6477.
Where is the administrative office located?
64 Main St., Keene NH 03431.
What is the general contact number?
(603) 357-4400.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Rehab.com: 2.7/5 (23 reviews)
- Yelp: 2.0/5 (1 review)
Patients praise
- Some individual therapists/staff members noted as wonderful or helpful
- Success stories shared by the organization regarding long-term client recovery and empowerment
Common complaints
- Difficulty with communication and unresponsiveness (not returning calls)
- High staff turnover, particularly among prescribers/psychiatrists
- Issues with prescription management and refills
- Perceived unprofessionalism in customer service and administrative staff
- Limited or rigid therapy options (e.g., preference for in-person over telehealth)
"Probably about the worst place in the country..."
— Rehab.com user review"At first, when I went to Monadmonk Family Services, I was very disappointed... But a wonderful therapist took me under her wing and she is wonderful."
— Yelp user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Monadnock Family Services — Catchment Area - Meridian — Jul 7, 2026
- Monadnock Family Services - Mental Health Providers — Sep 24, 2025
- [PDF] NHCP Mental Health — May 8, 2026
- Keene funding cut to area agency would stall program plans | City | keenesentinel.com — May 7, 2026
- MONADNOCK FAMILY SERVICES - Updated July 2026 - Yelp — Jul 9, 2026
Information sourced from the clinic's website as of July 11, 2026.
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