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About

Summary: Carl R. Darnall Army Medical Center (CRDAMC) is a U.S. Department of Defense medical facility at Fort Hood, Texas, serving servicemembers, their families, veterans, and dependents. Opened in its current 947,000-square-foot hospital in 2016 (original facility founded in 1965), it operates a full primary care and emergency department with a Level III trauma center, plus obstetrics/gynecology, orthopedics, and behavioral health services. The center handles about 3,000 patients daily and is part of the Defense Health Agency. It is located at 36000 Darnall Loop, Fort Hood, with a broader network across Fort Hood, nearby communities, and a clinic at Red River Army Depot. The center is administered by Colonel Richard G. Malish, with a focus on delivering “An Exceptional Experience Every Single Time.” It accepts Tricare insurance and is staffed primarily by uniformed Army personnel. If you’re looking for Killeen-area access (Killeen Medical Home) specifically, CRDAMC functions as the main military healthcare hub for Fort Hood and nearby areas, offering comprehensive primary and specialty care through its network of facilities. For enrollment or appointment details, contact CRDAMC via the main line or visit darnall.tricare.mil.

Clinic Type

Family Medicine

Address

3404 Kaydence Ct., Killeen, TX 76542

Phone

254-553-6001 (main), 254-288-8888 (Appointments)

Email

dha.cavazos.darnall-amc.list.environmental-health@health.mil

Opening Hours

Monday-Friday 8 a.m.–5 p.m. (Closed 3rd Friday at 1 p.m.)

Telehealth

Yes (virtual and traditional face-to-face appointments)

Emergency Care

Nurse Advice Line 1-800-TRICARE, option #1

Services Offered

  • Family Medicine
  • Primary Care
  • Preventive Care
  • Immunizations
  • Outpatient Behavioral Health (as related via links)
  • Allergy Immunology Clinic (via links)
  • Physical Medicine (via links)
  • Sleep Disorders Clinic (via links)
  • Dental Clinics (via links)
  • Urgent/Emergency Care (via links)
  • Mental Health/Substance Use Disorder Services (via links)
  • Public Health/Health Promotions (via links)
  • Medical Home / Patient Appointment Services

Insurance & Payment

Phone appointment calls, Online patient portal (patientportal.mhsgenesis.health.mil), Appointments line 254-288-8888, Nurse Advice Line 1-800-TRICARE, option #1, Appointments 254-288-8888, Phone 254-553-6001

Languages Spoken

FAQs

How can I make an appointment?

You can make an appointment by calling Patient Appointing Services at 254-288-8888, or online at patientportal.mhsgenesis.health.mil.

What are the clinic hours?

Monday-Friday 8 a.m. to 5 p.m. Closed 3rd Friday at 1 p.m.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Facebook: 58% recommend (992 Reviews (Carl R. Darnall Army Medical Center overall))

Patients praise

  • Some staff members are described as friendly
  • Efficient processing reported by some patients during specific visits

Common complaints

  • Difficulty reaching staff by phone
  • Long wait times for appointments or at the clinic
  • Dissatisfaction with communication and responsiveness
  • Concerns regarding patient care quality or triage processes

"They do not answer the phone bc it doesn’t ring. I’ve called while in the clinic before and nothing. I pulled a ticket the other day and everyone got up and left without saying a single word to me."

West Killeen Medical Home review on beautihost.com

"Don't go...If you are about to die they will either give you a hand brace or tell you that you need to see a different Dr. I told them I couldn't pay for specialist every month. They told me to budget money and learn to pay because they could.....yea im a disabled vet that can't work and you are a doctor...hmmmmm"

BaseDirectory review for Killeen Medical Home

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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