Killeen Medical Home - Carl R. Darnall Army Medical Center
Family Medicine • Killeen, TX • Since 1965
About
Summary: Carl R. Darnall Army Medical Center (CRDAMC) is a U.S. Department of Defense medical facility at Fort Hood, Texas, serving servicemembers, their families, veterans, and dependents. Opened in its current 947,000-square-foot hospital in 2016 (original facility founded in 1965), it operates a full primary care and emergency department with a Level III trauma center, plus obstetrics/gynecology, orthopedics, and behavioral health services. The center handles about 3,000 patients daily and is part of the Defense Health Agency. It is located at 36000 Darnall Loop, Fort Hood, with a broader network across Fort Hood, nearby communities, and a clinic at Red River Army Depot. The center is administered by Colonel Richard G. Malish, with a focus on delivering “An Exceptional Experience Every Single Time.” It accepts Tricare insurance and is staffed primarily by uniformed Army personnel. If you’re looking for Killeen-area access (Killeen Medical Home) specifically, CRDAMC functions as the main military healthcare hub for Fort Hood and nearby areas, offering comprehensive primary and specialty care through its network of facilities. For enrollment or appointment details, contact CRDAMC via the main line or visit darnall.tricare.mil.
Clinic Type
Family Medicine
Address
3404 Kaydence Ct., Killeen, TX 76542
Phone
254-553-6001 (main), 254-288-8888 (Appointments)
dha.cavazos.darnall-amc.list.environmental-health@health.mil
Opening Hours
Monday-Friday 8 a.m.–5 p.m. (Closed 3rd Friday at 1 p.m.)
Telehealth
Yes (virtual and traditional face-to-face appointments)
Emergency Care
Nurse Advice Line 1-800-TRICARE, option #1
Services Offered
Insurance & Payment
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Phone appointment calls, Online patient portal (patientportal.mhsgenesis.health.mil), Appointments line 254-288-8888, Nurse Advice Line 1-800-TRICARE, option #1, Appointments 254-288-8888, Phone 254-553-6001
Languages Spoken
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FAQs
How can I make an appointment?
You can make an appointment by calling Patient Appointing Services at 254-288-8888, or online at patientportal.mhsgenesis.health.mil.
What are the clinic hours?
Monday-Friday 8 a.m. to 5 p.m. Closed 3rd Friday at 1 p.m.
Photos






What Patients Say
Overall sentiment across review platforms: mixed
- Facebook: 58% recommend (992 Reviews (Carl R. Darnall Army Medical Center overall))
Patients praise
- Some staff members are described as friendly
- Efficient processing reported by some patients during specific visits
Common complaints
- Difficulty reaching staff by phone
- Long wait times for appointments or at the clinic
- Dissatisfaction with communication and responsiveness
- Concerns regarding patient care quality or triage processes
"They do not answer the phone bc it doesn’t ring. I’ve called while in the clinic before and nothing. I pulled a ticket the other day and everyone got up and left without saying a single word to me."
— West Killeen Medical Home review on beautihost.com"Don't go...If you are about to die they will either give you a hand brace or tell you that you need to see a different Dr. I told them I couldn't pay for specialist every month. They told me to budget money and learn to pay because they could.....yea im a disabled vet that can't work and you are a doctor...hmmmmm"
— BaseDirectory review for Killeen Medical HomeSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- CRDAMC pilot program strengthens health care for Soldiers > Carl R. Darnall Army Medical Center > Articles — Feb 4, 2026
- CRDAMC Celebrates Ten Years in its new facility — Apr 10, 2026
- Improving you during National Nutrition Month > Carl R. Darnall Army Medical Center > Articles — Mar 4, 2026
- CRDAMC keeps mission going amid government shutdown; gears up for respiratory virus season | Editorial | forthoodsentinel.com — Oct 30, 2025
- Only Days Left: TRICARE Open Season Ends December 9 — CRDAMC Urges Beneficiaries to Act Now — Dec 5, 2025
Information sourced from the clinic's website as of July 11, 2026.
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