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Clinic Type

Family Medicine

Address

3801 Scott and White Dr, Killeen, TX 76543

Phone

254.680.1100

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Available (virtual care appointments)

Services Offered

  • Primary care
  • Walk-in care
  • Virtual/telehealth appointments
  • Annual physicals
  • Immunizations (flu shots and travel medicine)
  • Chronic disease monitoring (diabetes, hypertension, high cholesterol, CHF)
  • Preventive screenings (mammograms, colorectal screenings)
  • After-hours/weekend care where available

Insurance & Payment

  • Insurance plans accepted ( BS&W site includes tools; exact plans not listed on page)

Not explicitly listed on page; refer to linked insurance page for accepted plans

Accepts walk-ins, Schedules online appointments

Languages Spoken

FAQs

What is family medicine?

A primary care physician treats patients for common healthcare needs, like annual physicals, immunizations, new prescriptions, sore throat, colds/flu, back pain, minor injuries, and preventive services.

What is a primary care provider?

A primary care provider is a clinician who manages ongoing preventive and general medical care.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades (Dr. Shane Maxwell, MD): 4.8 Star Rating (169 reviews)
  • Healthgrades (Dr. William Averitt, DO): 5.0 Star Rating (112 reviews)
  • Healthgrades (Dr. Kenneth Kindle, DO): 5.0 Star Rating (99 reviews)
  • Healthgrades (Dr. Jeremy Swain, DO): not stated in snippet (not stated in snippet)
  • Healthgrades (Dr. Zaal Paymaster, MD): not stated in snippet (not stated in snippet)
  • Birdeye (Russell L. Collier Health Clinic): 2.2 star rating (78 reviews)

Patients praise

  • Doctors listening to patients and explaining conditions clearly
  • Caring/compassionate bedside manner and taking time (not rushing)
  • Professional, friendly staff and clean facilities

Common complaints

  • Difficulty reaching the office/phone not answered
  • Rude staff and poor customer service
  • Appointments cancelled or patients left before being seen (long waits/coordination issues)

"“No one answers the phones, staff is mostly rude…”"

Birdeye review for Russell L. Collier Health Clinic

"“He listens to my concerns… does not rush the appointment”"

Healthgrades reviews for Dr. William Averitt, DO

"“The appointment wasn't rushed… she didn't cut me off as I was telling her…”"

Yelp review for Hillside Primary Care (Killeen)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

More family medicine clinics in Killeen

Killeen, TX·Family Medicine

VerifiedOnline booking
Killeen, TX·Family Medicine

Summary: Carl R. Darnall Army Medical Center (CRDAMC) is a U.S. Department of Defense medical facility at Fort Hood, Texas, serving servicemembers, their families, veterans, and dependents. Opened in its current 947,000-square-foot hospital in 2016 (original facility founded in 1965), it operates a full primary care and emergency department with a Level III trauma center, plus obstetrics/gynecology, orthopedics, and behavioral health services. The center handles about 3,000 patients daily and is part of the Defense Health Agency. It is located at 36000 Darnall Loop, Fort Hood, with a broader network across Fort Hood, nearby communities, and a clinic at Red River Army Depot. The center is administered by Colonel Richard G. Malish, with a focus on delivering “An Exceptional Experience Every Single Time.” It accepts Tricare insurance and is staffed primarily by uniformed Army personnel. If you’re looking for Killeen-area access (Killeen Medical Home) specifically, CRDAMC functions as the main military healthcare hub for Fort Hood and nearby areas, offering comprehensive primary and specialty care through its network of facilities. For enrollment or appointment details, contact CRDAMC via the main line or visit darnall.tricare.mil.

VerifiedOnline bookingEmergency careSince 1965

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