Primary Care in Killeen, TX
Family Medicine • Killeen, TX • Multiple in Killeen area including Killeen, Harker Heights, West; list from page locations
Clinic Type
Family Medicine
Address
3801 Scott and White Dr, Killeen, TX 76543
Phone
254.680.1100
—
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Available (virtual care appointments)
Services Offered
Insurance & Payment
Not explicitly listed on page; refer to linked insurance page for accepted plans
Accepts walk-ins, Schedules online appointments
Languages Spoken
—
FAQs
What is family medicine?
A primary care physician treats patients for common healthcare needs, like annual physicals, immunizations, new prescriptions, sore throat, colds/flu, back pain, minor injuries, and preventive services.
What is a primary care provider?
A primary care provider is a clinician who manages ongoing preventive and general medical care.
Social Media
Photos






What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (Dr. Shane Maxwell, MD): 4.8 Star Rating (169 reviews)
- Healthgrades (Dr. William Averitt, DO): 5.0 Star Rating (112 reviews)
- Healthgrades (Dr. Kenneth Kindle, DO): 5.0 Star Rating (99 reviews)
- Healthgrades (Dr. Jeremy Swain, DO): not stated in snippet (not stated in snippet)
- Healthgrades (Dr. Zaal Paymaster, MD): not stated in snippet (not stated in snippet)
- Birdeye (Russell L. Collier Health Clinic): 2.2 star rating (78 reviews)
Patients praise
- Doctors listening to patients and explaining conditions clearly
- Caring/compassionate bedside manner and taking time (not rushing)
- Professional, friendly staff and clean facilities
Common complaints
- Difficulty reaching the office/phone not answered
- Rude staff and poor customer service
- Appointments cancelled or patients left before being seen (long waits/coordination issues)
"“No one answers the phones, staff is mostly rude…”"
— Birdeye review for Russell L. Collier Health Clinic"“He listens to my concerns… does not rush the appointment”"
— Healthgrades reviews for Dr. William Averitt, DO"“The appointment wasn't rushed… she didn't cut me off as I was telling her…”"
— Yelp review for Hillside Primary Care (Killeen)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- New urgent care, family medicine sites aim to meet growth in south Killeen | Business | kdhnews.com — Apr 4, 2026
- Dr. Nishitha Kotla, MD - Internist in Killeen, TX | Healthgrades — Jan 29, 2026
- Harker Heights physician started her career in the military | Fort Hood Herald | kdhnews.com — Jul 24, 2025
- Killeen Urgent Care expanding with second location, third site underway | Business | kdhnews.com — Mar 24, 2026
- 30 years of providing healthcare to Killeen’s uninsured and underserved | Local News | kdhnews.com — Jan 6, 2026
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Killeen
Summary: Carl R. Darnall Army Medical Center (CRDAMC) is a U.S. Department of Defense medical facility at Fort Hood, Texas, serving servicemembers, their families, veterans, and dependents. Opened in its current 947,000-square-foot hospital in 2016 (original facility founded in 1965), it operates a full primary care and emergency department with a Level III trauma center, plus obstetrics/gynecology, orthopedics, and behavioral health services. The center handles about 3,000 patients daily and is part of the Defense Health Agency. It is located at 36000 Darnall Loop, Fort Hood, with a broader network across Fort Hood, nearby communities, and a clinic at Red River Army Depot. The center is administered by Colonel Richard G. Malish, with a focus on delivering “An Exceptional Experience Every Single Time.” It accepts Tricare insurance and is staffed primarily by uniformed Army personnel. If you’re looking for Killeen-area access (Killeen Medical Home) specifically, CRDAMC functions as the main military healthcare hub for Fort Hood and nearby areas, offering comprehensive primary and specialty care through its network of facilities. For enrollment or appointment details, contact CRDAMC via the main line or visit darnall.tricare.mil.
Comparing your options?
See other family medicine clinics in Killeen, or search the full directory by insurance, ratings, and more.

