Central Texas Emergency Room
Hospital/Emergency Care • Killeen, TX • Since 1978 • 2 (Killeen and Lampasas) locations
About
Summary: Metroplex Health System is a nonprofit hospital network based in Killeen, Texas, affiliated with AdventHealth Central Texas. It operates a 245-bed multi-campus system (including Metroplex Hospital in Killeen, Metroplex Behavioral Health Center, and Rollins Brook Community Hospital in Lampasas) serving West Bell, Coryell, and Lampasas counties. Key services include surgery, cancer treatments, women’s care, sleep studies, and emergency/ER care. The system employs about 43 staff at the main site (with broader system employment around 1,200+ in the area) and serves over 125,000 patients annually, supported by more than 300 physicians across 42 specialties. It is part of Adventist Health System and is headquartered in Killeen, TX. If you’re specifically seeking “Central Texas Emergency Room” in Killeen, the relevant facility is the Metroplex/AdventHealth Central Texas presence at 2201 S. Clear Creek Rd, Killeen, TX 76549.
Clinic Type
Hospital/Emergency Care
Address
Central Texas emergency rooms in Killeen and Lampasas
Phone
+12545267523
AHS.digital.crm@AdventHealth.com
Opening Hours
Not published — contact the clinic to confirm hours.
Website
https://www.adventhealth.com/locations/hospitals/central-texas/services/emergency-and-urgent-care
Emergency Care
Emergency Room Care
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Google): 3.9 out of 5 (Google reviews) (Approximately 600 reviews)
- Healthgrades: 76% recommend (Healthgrades) (Not explicitly stated as total count)
Patients praise
- professional and courteous staff in specific instances
- empathetic and compassionate care reported by some patients
- timely service noted in some positive experiences
- strong community reputation and word-of-mouth support for general care
Common complaints
- concerns regarding emergency department workflow and use of waiting area chairs for patients receiving care
- reports of patient isolation or lack of privacy during treatment
- dissatisfaction with nurse practitioner versus physician staffing models in certain contexts
- negative patient feedback on service quality and wait times
"Every member of your team—the nurses, medical assistants, and doctors—went above and beyond to ensure we felt heard, supported, and cared for."
— Patient review (via Beautihost/AdventHealth ER feedback)"They no longer put people in rooms to see the doctor. The waiting area is only in the front. Your room are these chairs on the other side of the waiting area. As you can see, people are seen with IVs and blankets."
— Patient review (via Beautihost/AdventHealth ER feedback)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- SignatureCare Emergency Center Opens New 24 Hour Emergency Room in Plano, TX — Jun 9, 2026
- Killeen Urgent Care expanding with second location, third site underway | Business | kdhnews.com — Mar 24, 2026
- Killeen City Council approves EMS training deal with two local colleges — Feb 23, 2026
- City of Killeen approves paramedic partnership program with local colleges | kcentv.com — Feb 23, 2026
- Killeen Expands EMS Training Pipeline Through New Partnership With Area Colleges | KNCT | Central Texas Public Radio — Feb 24, 2026
Information sourced from the clinic's website as of July 11, 2026.
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