Behavioral Health & Counseling Clinic – Kingsport - Ballad Health
Behavioral Health • Kingsport, TN
Clinic Type
Behavioral Health
Address
Kingsport, TN
Phone
+1 803-382-5523
Paula.Whitehead@balladhealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Free 24/7 Respond Crisis Hotline for mental health
Services Offered
Team
Insurance & Payment
—
Cash, Commercial insurance, Self-pay
Languages Spoken
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- LocalityBiz (for Ballad Health Medical Associates Counseling & Employee Assistance Program): Mixed reviews including both 5-star and 1-star ratings
Patients praise
- Some patients reported feeling heard and supported by specific providers
- Compliments regarding the friendliness and professionalism of individual counselors and medical staff members
- Positive feedback on the helpfulness of initial phone interactions for some patients
Common complaints
- Difficulties with appointment scheduling and long wait times for appointments
- Perceived lack of proper staffing and management prioritization of financial goals over patient care
- Negative experiences with administrative staff and perceived lack of professionalism or genuine concern
- Issues with responsiveness to requests for rescheduling or communication
"Very caring and friendly. They take the time to listen to you and help you. I give them high praise."
— Patient review (LocalityBiz)"Don't waste your time. They cancel appointments whenever is convenient for them. Difficult to work with."
— Patient review (LocalityBiz)"They don't seem to be staffed properly. They keep accepting new patients when clearly understaffed just out of greed for money."
— Patient review (referenced in ABANavigator and LocalityBiz)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Drug Addiction Treatment Resources | Overmountain Recovery — Sep 7, 2018
- PEERhelp Program - Ballad Health serving Kingsport, TN — Jun 26, 2026
- KINGSPORT PSYCHIATRIC SERVICES - Updated July 2026 - Yelp — Jul 8, 2026
- Pediatric Behavioral Health – Johnson City | Ballad Health — Nov 5, 2025
- Ballad Health Clinical Director, Behavioral Services weighs in on overcoming seasonal depression | Elizabethton Star — Feb 4, 2026
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Kingsport
Frontier Health operates a network of behavioral health services in the United States, including the Holston Counseling Center in Kingsport, TN. The organization is headquartered in Gray, Tennessee, and maintains four offices across the U.S. with locations in Gray, Johnson City, Kingsport, and Gray, Louisiana. If you’re seeking Holston Counseling Center specifically in Kingsport, Frontier Health is the provider network that houses this center under its regional behavioral health services. For exact services, hours, and contact details, check Frontier Health’s Kingsport location page or call their main line.
Comparing your options?
See other behavioral health clinics in Kingsport, or search the full directory by insurance, ratings, and more.