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About

Holston Valley Medical Center (HVMC) is part of Ballad Health, a healthcare system serving Northeast Tennessee. HVMC is featured within Ballad Health’s network of hospitals and affiliate facilities, offering acute care services and specialty programs as part of Ballad Health’s system-wide operations. Notable related leadership and roles at Ballad Health include executives and clinical leaders who oversee operations, quality, procurement, and specialized care (e.g., stroke program). The site highlights ongoing hiring, new specialty additions, and innovations in cardiac care within the Ballad Health network, including HVMC-related initiatives and collaborations. If you’re seeking HVMC-specific details (address, services, or patient care programs), you may want to visit Ballad Health’s official site or HVMC’s dedicated pages for precise service lines and contact information.

Clinic Type

Emergency Medicine

Address

Holston Valley Medical Center, 4401 Fort Henry Dr, Kingsport, TN 37663

Phone

+18338225523

Email

Paula.Whitehead@balladhealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Emergency Medicine available

Services Offered

  • Emergency Medicine

Technology & Equipment

  • Robotics: Mako SmartRobotics, Ion by Intuitive, da Vinci

Team

  • Chad Couch, MD — President, Northern Region
  • Kevin Rinks — Chief Executive Officer
  • Mitch Kennedy — Chief Operations Officer
  • Jesse Sulzer, MD — Chief Medical Officer
  • Kristen Looney — Chief Nursing Officer
  • Laken Fritz — Chief Financial Officer
  • Jordan Harrington — Associate Administrator

Insurance & Payment

Languages Spoken

FAQs

What services does Holston Valley Medical Center offer?

A full range of specialty and subspecialty care services and some of the most advanced diagnostic and surgical techniques.

Awards & Accreditations

  • Best Regional Hospital by U.S. News & World Report
  • No. 9 in Tennessee; high performing in 10 areas
  • Stroke Quality Awards (Get With The Guidelines)

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades (based on CMS HCAHPS data): 61% (patients who rated 9 or 10 out of 10) (N/A)
  • MedicalRecords.com: 2.7/5 stars (155 reviews)

Patients praise

  • high-performing specialty care in some areas
  • praise for specific doctors and nurses
  • positive surgical outcomes for some patients

Common complaints

  • long ER wait times
  • poor staff communication and responsiveness
  • concerns regarding cleanliness of facilities
  • inconsistent nursing care

"Dr. Shakil saved my life. She is a very patient physician... Nurse Shar at the hospital was one of them. Thank you so much Dr. Shakil!"

Healthgrades user review

"not a place I would recommend, a whole lot of waiting and they never keep you informed on the waiting time. Very long. I saw plenty of staff but a whole lot of standing around."

HospitalStats.org user story

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Kingsport, TN·Emergency Medicine

Holston Medical Group (HMG) is an independent, physician-owned multi-specialty group serving Northeast Tennessee and Southwest Virginia since 1977. They operate more than 70 offices with over 1,000 staff and 230+ providers across primary care and 30+ specialties, including urgent care. HMG’s urgent care services are part of its broad “Family of Care” network. Their Kingsport, TN location is among 18 offices nationwide. Key points for Urgent Care in Kingsport: - Part of Holston Medical Group’s urgent care network. - Access to fast, patient-centered urgent care within a larger family of care and specialty services. - Contact and location specifics for urgent care can be found via HMG’s main site or call lines (main number: 423-857-2050; general inquiries: 877-464-1213). If you’re seeking urgent care near Kingsport: - Visit HMG’s site to locate the closest Kingsport urgent care facility or other HMG urgent care centers. - Consider calling ahead to confirm walk-in availability, hours, and services offered at the Kingsport urgent care location.

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Kingsport, TN·Emergency Medicine

Fast Pace Health provides urgent care clinics across multiple states, including Tennessee, with walk-in, appointment-free treatment for illnesses and injuries. Key points relevant to Kingsport, TN: - Service: Urgent care with on-site labs and X-ray, open seven days a week with extended hours; no appointment needed. - Coverage and pricing: Accepts most major insurance, Medicaid, and Medicare; affordable self-pay options for uninsured patients. - Availability: Part of Fast Pace Health, a privately held hospital and health care network founded in 2009, headquartered in Waynesboro, TN. Clinics operate in Tennessee (including Kingsport area), Kentucky, Louisiana, Mississippi, Indiana, Alabama, Arkansas, and North Carolina. - Approach: Patient-first, convenient, compassionate care aimed at reducing wait times and providing quick access to care. If you’re specifically seeking Kingsport, TN: contact Fast Pace Health in the Kingsport area or nearby locations for urgent care hours and services; the network emphasizes walk-in access and broad insurance acceptance.

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