Family & Internal Medicine Clinic – Kingsport on West Stone
Family Medicine • Kingsport, TN
Clinic Type
Family Medicine
Address
Kingsport, TN
Phone
+1-423-723-2030
Paula.Whitehead@balladhealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Available (virtual urgent care and online scheduling)
Emergency Care
Urgent Care available; after-hours care via urgent care or virtual urgent care
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Languages Spoken
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Pricing
FAQs
Do you accept my insurance?
Ballad Health Medical Associates Family Medicine and Internal Medicine accepts most major insurance providers. To confirm if we accept your insurance, please call us at (423) 723‑2030.
How can I book an appointment?
Schedule your appointment online or call (423) 723‑2030. You can also use the find-a-doctor tool to locate a primary care provider near you.
What if I need care after hours or during the weekend?
For care when the office is closed, you can go to the nearest urgent care or use our virtual urgent care clinic (quick screening or video visit available).
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Google reviews): 4.5 out of 5 stars (98 reviews)
- Healthgrades (for specific providers): 4.4 out of 5 stars (7 ratings)
Patients praise
- Some providers are perceived as attentive, unjudging, and good listeners
- Patients appreciate providers who take time to understand their specific needs and medical history
- Some staff members are noted for having good attitudes
Common complaints
- Long wait times for appointments and in-office visits
- Lack of communication regarding provider absences or cancellations
- Concerns over professionalism and staff responsiveness
- Difficulty with medication management and prescription renewals
"I'm very greatful too find a Doctor that was willing too work w my CPTSD...I noticed my second visit she had checked Mt file,she took the time too try understand my disability...Realized my prosseccesing is completely different than most patients...Amazed at the time she took to get me too understand things...very thankful too have found her.."
— Patient review on Birdeye"This is the worst doctor office I have ever dealt with. We had an appointment a week ago Monday. We showed up only to find out the doctor had called in sick. We did not get a call telling us not to come in. They rescheduled for the following Monday. We show up today for our appointment, only to find out the doctor is out sick again. We never got a call letting us know."
— Patient review on LocalityBizSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Laura Wagner, PA - Physician Assistant in Kingsport, TN — May 14, 2026
- ETSU expands primary care to meet regional needs | Elizabethton Star — Jan 20, 2026
- ETSU Health opens Infectious Diseases clinic in Kingsport - ETSU News — Dec 19, 2025
- 105 W Stone Dr - Kingsport, TN | Quest — Jun 16, 2026
- Kingsport doctor faces federal felony charges | WJHL | Tri-Cities News & Weather — Jul 21, 2025
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Kingsport
ETSU Health Family Medicine in Kingsport is part of the nonprofit ETSU Health system, offering expert primary care as well as access to specialty services across 30+ clinics in the region. As a teaching affiliate of ETSU, providers deliver up-to-date, academically informed care and serve the community through both clinics and education. The Kingsport area location is part of ETSU Health’s 19+ U.S. offices, emphasizing comprehensive family medicine, preventive care, and coordination with other specialties within the network. If you’re seeking primary care or family medicine in Kingsport, ETSU Health Kingsport aims to provide reachable, community-focused care with the backing of academic medicine.
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