Family & Internal Medicine Clinic – Kingsport on West Stone
Primary Care • Kingsport, TN • 1 (Kingsport West Stone) locations
Clinic Type
Primary Care
Address
Kingsport, TN
Phone
423-723-2030
Paula.Whitehead@balladhealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Available (virtual urgent care and online scheduling)
Emergency Care
Urgent care and virtual urgent care available; after-hours care via urgent care locations
Services Offered
Technology & Equipment
Team
Insurance & Payment
—
Languages Spoken
Current Offers
Online scheduling for existing and new patients
FAQs
What services are offered at Ballad Health Medical Associates Family and Internal Medicine in Kingsport?
Primary care, pediatric and senior care services, preventive care, annual physicals, well-child care, and referrals to specialists.
How can I schedule an appointment?
By calling 423-723-2030 or booking online.
Do you accept my insurance?
Ballad Health Medical Associates Family Medicine and Internal Medicine accepts most major insurance providers. To confirm if we accept your insurance, please call 423-723-2030.
What if I need care after hours or during the weekend?
If you require care when our office is closed, you can go to the nearest urgent care or utilize our virtual urgent care clinic. For virtual visits, you can choose between a quick screening or a video visit with a provider.
How can I book an appointment?
Schedule your appointment online or call 423-723-2030. You can also use the find-a-doctor tool to find a primary care provider near you.
Can I schedule online?
Yes, online scheduling is available for both existing and new patients.
What is MyChart and what can I do with it?
MyChart allows you to see test results, refill a prescription, check immunization history, message your doctor and request an appointment – all from your computer, tablet or smartphone.
Is there a mobile app?
Ballad Health mobile app provides access to MyChart, bill payment and virtual telehealth services.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (aggregated Google reviews): 4.5 out of 5 stars (98 reviews)
- Healthgrades: 4.4 out of 5 stars (Likelihood to recommend) (7 reviews (for a specific provider))
Patients praise
- Providers described as attentive, thorough, and good listeners
- Helpful and kind administrative or nursing staff mentioned in some instances
- Some patients feel comfortable and respected by their chosen provider
Common complaints
- Difficulties with appointment scheduling and cancellations
- Perceived lack of follow-up from staff and providers
- Issues with prescription refills and communication with pharmacies
- Negative experiences with specific providers regarding bedside manner or clinical decisions
"She is very attentive, takes however much time I need, listens, and remembers me. She's unjudging, understanding, accepting, and wonderful."
— Patient review regarding Dr. Liliana Murillo on Healthgrades"We had an appointment a week ago Monday. We showed up only to find out the doctor had called in sick. We did not get a call telling us not to come in. They rescheduled for the following Monday. We show up today for our appointment, only to find out the doctor is out sick again. We never got a call letting us know."
— Patient review regarding administrative/scheduling experience on LocalityBizSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Laura Wagner, PA - Physician Assistant in Kingsport, TN — May 14, 2026
- ETSU expands primary care to meet regional needs | Elizabethton Star — Jan 20, 2026
- ETSU Health opens Infectious Diseases clinic in Kingsport - ETSU News — Dec 19, 2025
- 105 W Stone Dr - Kingsport, TN | Quest — Jun 16, 2026
- Kingsport doctor faces federal felony charges | WJHL | Tri-Cities News & Weather — Jul 21, 2025
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Kingsport
Summary: ETSU Health offers expert primary care services across 19 locations, including the Kingsport area. As a nonprofit academic medical system based in Johnson City, they combine primary care with access to a full range of specialty services, supported by ETSU’s health science colleges. If you’re seeking a trusted primary care provider in Kingsport, ETSU Health provides neighborhood-focused, affordable care backed by academic medicine and a broad network of clinicians. For Kingsport-specific options, you can contact their Kingsport-area locations or call 423-433-6757 to connect with primary care providers.
Holston Medical Group (HMG) is an independent, physician-owned multi-specialty medical group serving Northeast Tennessee and Southwest Virginia since 1977. HMG operates 70+ offices with primary care and 30+ specialties, employing over 1,000 staff across 18 U.S. locations, including HMG Primary Care at Medical Plaza in Kingsport, TN. Contact: 423-857-2050. For primary care services at Medical Plaza Kingsport, visit their site or call to schedule.
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