North Central Behavioral Health Systems
Mental Health • La Salle, IL
About
North Central Behavioral Health Systems (NCBHS) is a nonprofit mental health and substance use services provider based in La Salle, Illinois, serving children, adults, and families across North Central and West Central Illinois. With 6 offices (including its LaSalle headquarters at 2960 Chartres St., LaSalle, IL 61301), NCBHS offers counseling, education, and a range of specialty behavioral health services. It has served over 50,000 clients in 40+ years and is governed by a community Board of Directors, holding Joint Commission accreditation. Primary focus areas include mental health care and substance use services across multiple counties in Illinois.
Clinic Type
Mental Health
Address
2960 Chartres St., LaSalle, IL 61301
Phone
(815) 224-1610
info@ncbhs.org
Opening Hours
Walk-in Wednesdays Every Wednesday • 8:30am–5pm No Appointment Needed!
Website
Emergency Care
Behavioral Health Urgent Care Clinics in La Salle and Ottawa; walk-in availability
Services Offered
Insurance & Payment
—
Languages Spoken
—
FAQs
What services are provided at North Central Behavioral Health Systems?
A comprehensive range of mental health and substance use services for individuals and families, including brief solution-focused counseling, intensive programs, medication management, psycho-social rehabilitation, community and home support, and other specialized services.
Do they offer online counseling?
Yes, North Central Behavioral Health Systems offers Online Counseling/Online Therapy.
Where are the offices located and what are the contact numbers?
La Salle Office: Hygienic Institute Building, 2970 Chartres Street, La Salle, IL 61301; 815-554-4340. Ottawa Office: 727 East Etna Road, Ottawa, IL 61350; 815-435-4727.
Is there a walk-in option or urgent care?
Yes, there is a Behavioral Health Urgent Care Clinic with walk-in access; Walk-in Wednesdays are specifically noted for La Salle and Ottawa locations.
What are the hours for walk-in Wednesdays?
8:30am–5pm on Wednesdays
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Rehab.com: 2.42/5 (24)
- Yelp: 2.3/5 (3)
- Addiction Helpline America: 2.5/5 (22)
Patients praise
- Facility accessibility and location convenience
- Perceived safety and comfort of the facility environment
- General satisfaction reported in institutional MHCA surveys
Common complaints
- Allegations of unprofessional or rude behavior by receptionists
- Dissatisfaction with billing, payee services, and management of funds
- Reports of poor communication or lack of contact from case managers
- Complaints about high turnover of counselors
- Allegations of discrimination and inadequate clinical support
- Negative experiences regarding substance use evaluations and treatment approach
"Before my first actual counseling appointment (after completed intake) I was dropped as a client and denied services based on discrimination of my autism disability..."
— Rehab.com"Ruined my life. They will be your payee and steal your money. They will say a case manager calls every month. Funny because no phone in years."
— YelpSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Psychologist Michael Lau named director of Health Directions – Shaw Local — Jun 17, 2026
- North Central Behavioral Health Says It's Not Impacted by This Week's Federal Funding Scramble | 103.9 WLPO | starvedrock.media — Jan 15, 2026
- North Central Behavioral Health Systems Data Breach Lawsuit | Illinois Patients' Rights - The Lyon Firm — Feb 28, 2026
- North Central Behavioral to serve five counties — Jul 6, 2026
- NCBHS sends team to Streator after tornado | 103.9 WLPO | starvedrock.media — Jun 13, 2026
Information sourced from the clinic's website as of July 11, 2026.
More mental health clinics in La Salle
Comparing your options?
See other mental health clinics in La Salle, or search the full directory by insurance, ratings, and more.