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About

Neighborhood Health Center of WNY, Inc. is a nonprofit primary care provider based in Buffalo, NY, with 8 offices across western New York. Founded in 1987, it emphasizes affordable care with a sliding fee program for uninsured or underinsured patients. The organization employs about 80 staff and operates as a private nonprofit in the Medical Practices industry. Key details: - Headquarters: 155 Lawn Ave, Buffalo, NY 14207 - Other locations include 1569 Niagara St, 300 Niagara St, 4233 Lake Ave (Blasdell), and 151 Elmview Ave (Hamburg), among others - Phone: 1-716-242-8600 - Website: nhcwny.org - Status: Active nonprofit with funding noted at about $8k (limited funding detail) - LinkedIn: linkedin.com/company/neighborhood-health-center-wny If you’re looking for care in Buffalo or Lackawanna, they serve the western New York area with affordable primary care options.

Clinic Type

Primary Care

Address

1050 Niagara Street, Buffalo, NY 14204

Phone

716-875-2904

Email

ginger.geoffery@nhcwny.org

Opening Hours

Mon-Fri 8am-6pm

Telehealth

Available

Services Offered

  • Primary care
  • Integrated care
  • Telehealth
  • Pharmacy services
  • Sliding Fee program
  • Patient portal
  • In-person and online appointments
  • On-site and independent pharmacy
  • Financial assistance programs
  • Care for patients regardless of insurance status or ability to pay
  • Western New York quality leader

Technology & Equipment

  • Patient portal
  • Telehealth
  • On-site and independent pharmacy
  • Athenahealth portal (portal.athenahealth.com)

Team

  • Joanne Haefner, Power 200 Women list (2026) — President and CEO

Insurance & Payment

Sliding Fee discounts for uninsured/underinsured, Insurance accepted for standard visits (implied by financial assistance and patient portal), Sliding Fee Program, Affordability options

Languages Spoken

FAQs

What records and communication tools are available?

See your records, communicate with your provider, and request refills or appointments through the patient portal.

How can I access my medical information online?

See your records, communicate with your provider, and request refills or appointments through the patient portal.

What options exist for affordability or lowering costs if uninsured or underinsured?

Sliding Fee program can lower costs if you're uninsured or underinsured.

Can appointments be done outside of the office?

Yes, secure online Telehealth visits with your provider.

How can I request appointments?

Appointments can be requested through our patient portal at the top of the page.

Awards & Accreditations

  • Neighborhood's President and CEO Joanne Haefner named to 2026 Power 200 Women list
  • Top-ranked for quality in Western New York; top 20% in the U.S.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 4.1/5 (104 reviews (Riverway location))
  • Facebook: 62% recommendation rate (Limited reviews)
  • Facebook (Lackawanna): 44% recommendation rate (11 reviews)

Patients praise

  • Some individual doctors, nurses, and dentists are described as friendly, kind, or amazing
  • Appreciation for the organization's mission to provide accessible healthcare regardless of ability to pay
  • Positive experiences with specific dental care providers

Common complaints

  • Long wait times for appointments and in the lobby
  • Difficulty reaching the facility by phone
  • Issues with administrative tasks, scheduling, and paperwork errors
  • Reports of rude or arrogant staff at the front desk

"The doctor and nurse were super friendly and kind , but sadly, the front desk ladies were really rude."

Birdeye review

"The wait is always long. You can never reach anyone via phone."

Nutrifinder review

"If you're ever in need of a great Dent. Dr Kahler he is the best Dentist no PAIN!!!"

Yelp review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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