Mental Health & Psychiatry - ECMC Hospital | Buffalo, NY
Psychiatry • Lackawanna, NY • Since 2004
About
ECMC Hospital in Buffalo, NY is a Level I trauma center and the primary teaching hospital for the University at Buffalo. It operates a 550-bed facility focused on emergency/trauma care, behavioral health, transplantation, cancer care, rehabilitation, orthopedics, and ambulatory services. ECMC is a public-benefit corporation with a strong emphasis on mental health and behavioral health services as part of its regional health network (Great Lakes Health System). Key details: - Location: 462 Grider Street, Buffalo, NY 14215 - Emergency: Level I trauma center - Beds: 550 inpatient - Affiliation: University at Buffalo (teaching hospital) - Ownership: Public-benefit corporation; operates within Great Lakes Health System of New York - Contact: info@ecmc.edu; main phone (716) 898-3000 If you’re specifically seeking mental health and psychiatry services, ECMC offers behavioral health programs within a regional center framework and acts as a major care hub in western New York.
Clinic Type
Psychiatry
Address
Regional Center of Excellence for Behavioral Health ECMC Main Building 462 Grider Street Buffalo, NY 14215
Phone
(716) 898-3776
synergybariatrics@ecmc.edu
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
24/7 emergency psychiatric care (in ER)
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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FAQs
What mental health and psychiatry services does ECMC offer?
ECMC offers inpatient and outpatient mental health and psychiatric care, including outpatient psychiatric clinics and a comprehensive program with services such as access to a 24/7 acute psychiatric care, outpatient behavioral health services, and a range of treatment options.
Is there a 24/7 on-site psychiatrist in the emergency department?
Yes. ECMC is the only Buffalo-area hospital offering a psychiatrist on staff in the emergency room 24/7.
What is the contact number for treatment services?
Treatment Services (Adult, Child & Family) can be reached at (716) 898-3776.
What is the contact number for Gero-Psychiatry?
Gero-Psychiatry Program can be reached at (716) 898-3169.
What is the contact number for Inpatient Treatment Services?
Inpatient Treatment Services (Adult & Adolescent) can be reached at (716) 898-3169.
What is the emergency contact number?
Emergencies Only: (716) 898-3465.
Does ECMC offer virtual or telehealth services for mental health?
Yes. ECMC mentions a Virtual Help Center and on-demand video visits as part of care for adults with urgent mental health needs, indicating telehealth options.
Does ECMC have specialized programs for first-episode psychosis or teens/young adults?
Yes. Programs like OnTrack (for early and first-episode psychosis) are available to provide services and support.
What outpatient programs exist at ECMC?
ECMC offers outpatient services including outpatient behavioral health services, outpatient psychiatric clinics, and structured programs such as Intensive Outpatient Program (IOP) and Partial Hospital Program (PHP) as described in the broader mental health offerings.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Healthgrades: 62% (patients who gave a rating of 9 or 10) (Not explicitly listed, aggregated survey data)
- ObesityHelp: 3.5 out of 5 (2 reviews)
- Yelp: Generally poor/low sentiment expressed in reviews (70 reviews)
Patients praise
- Positive experiences reported for trauma care and specific surgical procedures
- Some individual staff members recognized as professional and helpful in non-psychiatric contexts
Common complaints
- Long wait times and overcrowding in the psychiatric emergency room
- Staffing shortages and perceived lack of adequate training among nursing and administrative staff
- Reports of dismissive or rude behavior by clinical and support staff toward mental health patients
- Concerns regarding the discharge process, follow-up care, and pressure to remain in treatment programs
- Issues with communication and difficulty reaching the mental health clinics by phone
"E.c.m.c is a terrible hospital!they do not care especially if you have mental illness or addiction they treat people that can not even talk and release them ..."
— Yelp Review"Their staff is criminally negligent and ignore emergencies. The county should step in and audit them."
— LocalityBiz Review"Complaints of violence, long wait times and staffing shortages at ECMC's psychiatric emergency room raise concerns at a time of crisis for the entire mental..."
— WIVB News ReportSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- ECMC Awarded $10.9M State grant for Behavioral Health Services - ECMC Hospital | Buffalo, NY — Aug 12, 2025
- The Buffalo News: Another Voice: A shared commitment to turn crisis into care - ECMC Hospital | Buffalo, NY — Aug 4, 2025
- 211 WNY — Sep 9, 2025
- ECMC CEO Departing To Lead Statewide Healthcare Advocacy Organization - Buffalo Healthy Living Magazine — Mar 11, 2026
- WNY agencies to prevent mental health rehospitalizations — Apr 25, 2026
Information sourced from the clinic's website as of July 11, 2026.
More psychiatry clinics in Lackawanna
Outpatient Clinic - OLV Human Services Lackawanna - OLV Human Services is a nonprofit mental health and behavioral health provider based in Lackawanna, NY. - Services include trauma-informed care and residential treatment; the organization also offers community-based and educational/vocational programs. While primarily known for residential and community services, they operate under the umbrella of mental health care with outpatient options typically aligned with their treatment services. - Contact: main phone numbers (716) 828-9500, (888) 287-1160, or +1 716-828-9570; email careers@olvhumanservices.org. - Headquarters: 790 Ridge Rd, Lackawanna, NY 14218. Other offices include locations in Brooklyn and additional Lackawanna site. - Website: olvhs.org If you’re specifically seeking outpatient services in Lackawanna, you may want to contact OLV Human Services directly to confirm current outpatient offerings, eligibility, and scheduling.
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