Outpatient Clinic - OLV Human Services
Psychiatry • Lackawanna, NY • Multiple (at least three known outpatient locations and administration in Lackawanna) locations
About
Outpatient Clinic - OLV Human Services Lackawanna - OLV Human Services is a nonprofit mental health and behavioral health provider based in Lackawanna, NY. - Services include trauma-informed care and residential treatment; the organization also offers community-based and educational/vocational programs. While primarily known for residential and community services, they operate under the umbrella of mental health care with outpatient options typically aligned with their treatment services. - Contact: main phone numbers (716) 828-9500, (888) 287-1160, or +1 716-828-9570; email careers@olvhumanservices.org. - Headquarters: 790 Ridge Rd, Lackawanna, NY 14218. Other offices include locations in Brooklyn and additional Lackawanna site. - Website: olvhs.org If you’re specifically seeking outpatient services in Lackawanna, you may want to contact OLV Human Services directly to confirm current outpatient offerings, eligibility, and scheduling.
Clinic Type
Psychiatry
Address
790 Ridge Road, Lackawanna, NY 14218; Satellite locations include 3950 East Robinson Rd, Amherst, NY 14228; 2563 Bailey Ave, Buffalo, NY 14215 (Building 3)
Phone
716-828-9500
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Opening Hours
Monday-Thursday: 9 a.m - 6 p.m.; Friday: 9 a.m. - 5 p.m.; Saturday: 9 a.m. - 1 p.m.
Telehealth
Available
Emergency Care
Spectrum CARES 24-hour crisis line; Crisis Services 24-hour line; CPEP available at Erie County Medical Center
Services Offered
Technology & Equipment
Insurance & Payment
Participation with various insurance plans, including Medicaid
Languages Spoken
FAQs
What services are offered at the Outpatient Clinic?
Therapies (individual, family, group), medication management, PCIT, and related mental health services.
What therapies are offered?
Individual therapy, family therapy, group therapy, and medication management.
Who can receive services?
Children, adolescents, and adults with behavioral, emotional and psychiatric difficulties.
Is there a psychiatrist involved in treatment?
Yes, board-certified psychiatrists support therapists.
What are the hours of operation?
See opening hours above.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Glassdoor: 2.8/5 stars (employment reviews) (27 reviews)
Patients praise
- Offers specialized therapy like Parent-Child Interaction Therapy (PCIT)
- Provides counseling for diverse age groups and behavioral needs
- Implementation of telehealth to increase accessibility and reduce appointment cancellations
Common complaints
- Staffing issues mentioned in employment reviews
- Internal management concerns cited by employees
"It is a very nice place and they help people through thick and thin"
— LocalityBiz review"They will pick favorite employees and ignore your concerns. The pay is horrible for what you have to deal with. Drama central."
— Indeed employment reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Francine Hehir — Apr 17, 2026
- Marga McMahon — Apr 15, 2026
- Sarah DiStasio — Jun 24, 2026
- OLV Human Services places 3 employees on leave after mistreatment allegations — Nov 7, 2025
- 'Justice for my son': Victims of alleged abuse sue OLV school and teacher aide — Mar 28, 2026
Information sourced from the clinic's website as of July 11, 2026.
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