Clinical Labs of Hawaii: Welcome
Clinical Medical Laboratory • Laie, HI • Since 1971 • Multiple (including Kailua) locations
About
Clinical Labs of Hawaiʻi, LLP (Clinical Laboratories of Hawaii) is a privately held medical laboratory testing company founded in 1971 and headquartered in Aiea, Hawaii. It offers a full range of clinical, anatomical, drug, and blood tests and serves Hawaii’s medical community with statewide coverage, including 11 hospitals and over 50 Patient Service Centers. The company operates with about 81 employees and reported roughly $1.0M in annual revenue. Key contact: client.service@hawaiilabs.com; main phone numbers: 1-808-483-6840 and +1 808.677.7998. If you’re specifically asking about “Welcome Laie,” this page confirms the Hawaii-based Clinical Labs network but does not list a Laie location; the Honolulu HQ and other Hawaii locations are noted.
Clinic Type
Clinical Medical Laboratory
Address
Kailua location in the Hekili Business Center (new Kailua location)
Phone
+18086777998
billing@hawaiilabs.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
—
online payment, in person payment, billing options referenced on site
Savings plan: Cost Saving Options page referenced to help manage bills
Languages Spoken
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Social Media
Photos







What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 3.7 out of 5 stars (301 reviews (brand-wide))
- Yahoo Local: 2.0 out of 5 stars
- Birdeye: 3.7 out of 5 stars (3 reviews (specific location))
Patients praise
- Friendly and professional staff, particularly phlebotomists
- Efficient service and clean facilities in some locations
- Positive experiences with pediatric bloodwork
- Convenient appointment scheduling and hours of operation
Common complaints
- Difficulties reaching billing department or resolving billing issues
- Potential for unexpected billing charges due to insurance acceptance issues
- Concerns regarding management, workplace atmosphere, or employee turnover (from employee reviews)
"I have been trying to get help with a bill for more than a year but no one from billing responses to my emails or calls. My EOB shows I owe a balance of $0 yet clinical lab keeps sending me a bill for $121."
— Better Business Bureau Review"Nice, clean, and small location. Limited parking. No problem as the Majority of the time you're in and out. Friendly Staff."
— Yahoo Local ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- April Ladrido — Apr 10, 2026
- [PDF] HMO Provider Directory (PDF) - Kaiser Permanente — Jun 15, 2026
- Hawaii Dept of Health Issues Violations to Four Companies Over Illegal Direct-to-Consumer Lab Testing | Clinical Lab Products — Jan 8, 2026
- Big news and big hope for cancer care in Hawai‘i | Diagnostic Laboratory Services, Inc. — Oct 3, 2025
Information sourced from the clinic's website as of July 11, 2026.
More clinical medical laboratory clinics in Laie
Summary: - Adventist Health Castle in Laie is part of the Adventist Health system, a faith-based nonprofit with a network of 400+ care sites on the West Coast and Hawaii. - The organization operates through Adventist Health System West and broader Adventist Health network, offering primary and specialty care across its facilities, including locations in California and Hawaii. - For Laie specifically, Adventist Health Castle focuses on surgical services (as one highlight notes OR nursing opportunities) and broader health services typical of a full-service hospital within the Adventist Health system. - Key context: Adventist Health Castle is affiliated with the Seventh-day Adventist Church and contributes to Adventist Health’s mission across its 32 U.S. offices and international presence. If you’re seeking specific details on Primary and Specialty Care at Adventist Health Castle in Laie (such as service types, providers, or appointment info), please specify and I can pull out those exact details.
Diagnostic Laboratory Services, Inc. (DLS) is Hawaii’s largest locally owned clinical and anatomic pathology testing laboratory, founded in 1985 and headquartered in Aiea, HI. The privately held company operates over 50 Patient Service Centers across Hawaii, Guam, and Saipan, with five U.S. offices including its Hawaii HQ. DLS employs around 161 staff (growth noted) and provides a wide range of medical and clinical testing via its Core Lab and Microbiology Lab (notably the WASPLab). They emphasize fast, accurate test results and uphold values aligned to I.C.A.R.E. (Innovation, Collaboration, Accuracy, Respect, Excellence). Contact: 808-589-5100. Website: dlslab.com. If you're specifically seeking services in Laie, note that DLS lists locations primarily in Aiea/Honolulu area and Hilo; Laie isn’t shown among current UH or Laie site listings. For Laie, consider visiting or contacting the HQ or nearby Hawaii locations for available Patient Service Centers or alternative testing arrangements.
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