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About

Clinical Labs of Hawaiʻi, LLP (Clinical Laboratories of Hawaii) is a privately held medical laboratory testing company founded in 1971 and headquartered in Aiea, Hawaii. It offers a full range of clinical, anatomical, drug, and blood tests and serves Hawaii’s medical community with statewide coverage, including 11 hospitals and over 50 Patient Service Centers. The company operates with about 81 employees and reported roughly $1.0M in annual revenue. Key contact: client.service@hawaiilabs.com; main phone numbers: 1-808-483-6840 and +1 808.677.7998. If you’re specifically asking about “Welcome Laie,” this page confirms the Hawaii-based Clinical Labs network but does not list a Laie location; the Honolulu HQ and other Hawaii locations are noted.

Clinic Type

Clinical Medical Laboratory

Address

Kailua location in the Hekili Business Center (new Kailua location)

Phone

+18086777998

Email

billing@hawaiilabs.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • laboratory testing
  • drug testing
  • client services
  • online payment
  • cost saving options
  • results portal for physicians
  • patient services

Insurance & Payment

online payment, in person payment, billing options referenced on site

Savings plan: Cost Saving Options page referenced to help manage bills

Languages Spoken

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp: 3.7 out of 5 stars (301 reviews (brand-wide))
  • Yahoo Local: 2.0 out of 5 stars
  • Birdeye: 3.7 out of 5 stars (3 reviews (specific location))

Patients praise

  • Friendly and professional staff, particularly phlebotomists
  • Efficient service and clean facilities in some locations
  • Positive experiences with pediatric bloodwork
  • Convenient appointment scheduling and hours of operation

Common complaints

  • Difficulties reaching billing department or resolving billing issues
  • Potential for unexpected billing charges due to insurance acceptance issues
  • Concerns regarding management, workplace atmosphere, or employee turnover (from employee reviews)

"I have been trying to get help with a bill for more than a year but no one from billing responses to my emails or calls. My EOB shows I owe a balance of $0 yet clinical lab keeps sending me a bill for $121."

Better Business Bureau Review

"Nice, clean, and small location. Limited parking. No problem as the Majority of the time you're in and out. Friendly Staff."

Yahoo Local Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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