Diagnostic Laboratory Services, Inc. | Medical Lab : Hawaii ...
Clinical Medical Laboratory • Laie, HI • Since 1985
About
Diagnostic Laboratory Services, Inc. (DLS) is Hawaii’s largest locally owned clinical and anatomic pathology testing laboratory, founded in 1985 and headquartered in Aiea, HI. The privately held company operates over 50 Patient Service Centers across Hawaii, Guam, and Saipan, with five U.S. offices including its Hawaii HQ. DLS employs around 161 staff (growth noted) and provides a wide range of medical and clinical testing via its Core Lab and Microbiology Lab (notably the WASPLab). They emphasize fast, accurate test results and uphold values aligned to I.C.A.R.E. (Innovation, Collaboration, Accuracy, Respect, Excellence). Contact: 808-589-5100. Website: dlslab.com. If you're specifically seeking services in Laie, note that DLS lists locations primarily in Aiea/Honolulu area and Hilo; Laie isn’t shown among current UH or Laie site listings. For Laie, consider visiting or contacting the HQ or nearby Hawaii locations for available Patient Service Centers or alternative testing arrangements.
Clinic Type
Clinical Medical Laboratory
Address
99-589 Iwaiwa, Aiea, HI 96701, US
Phone
+1 808-589-5100
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Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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FAQs
What is DLS?
Diagnostic Laboratory Services, Inc.
What areas do they serve?
Hawaii, Guam, and Saipan
Physician Online Access:
DLS provides a secured online laboratory results website. Access to your accounts can be viewed online 24/7 and includes enhanced search and reporting features.
Physician Support
Please contact your DLS Marketing Representative for access and get online today. If you are new to DLS, please fill out the Account Setup Form so your DLS representative can contact you. Call us for help or refer to the Frequently Asked Questions.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp (Mililani): 3.5 out of 5 stars (30 reviews)
- Yahoo Local/MapQuest (Honolulu): 4.5 out of 5 stars (36 reviews)
- ComplaintsBoard: 1.0 out of 5 stars (2 reviews and 2 complaints)
Patients praise
- Efficient and quick service at some locations, especially early morning visits
- Competent phlebotomists who successfully perform difficult blood draws on the first try
- Helpful and kind staff reported by several patients
- Clean and accessible facilities
Common complaints
- Billing issues and disorganized statements
- Long wait times and slow service at some locations
- Unprofessional or rude staff behavior reported by some patients
- Painful or repeated attempts during blood draws
"I went early 6:30 on a Friday morning, waited 5 minutes and was in. Fastest time ever for blood work. The technician was so sweet, didn't feel a thing. Overall a great experience."
— Yahoo Local (Honolulu)"I was told upon my arrival... that I could not get the test done... I was then approached by a guy with a heavy accent... and he was SO MEAN TO ME. I left crying."
— LocalityBiz (Kaneohe)"The account ID keeps changing and the collection letter doesn't even tell me what I owe for... When I try to ask questions about it, they make me sign up for some fancy email account. It's all a big headache."
— ComplaintsBoardSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Big news and big hope for cancer care in Hawai‘i | Diagnostic Laboratory Services, Inc. — Oct 3, 2025
- Technical Laboratory Assistant Specialist, Queen's Medical Center ... — May 28, 2026
- April Ladrido — Apr 10, 2026
Information sourced from the clinic's website as of July 11, 2026.
More clinical medical laboratory clinics in Laie
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