Find a Doctor - HMSA
Family Medicine • Laie, HI • Since 1938
About
Summary: The HMSA (Hawaii Medical Service Association) is Hawaii’s nonprofit health insurer and Blue Cross Blue Shield licensee, founded in 1938 and headquartered in Honolulu. They serve over 700,000 people and offer health coverage, provider networks, and related services across Hawaii (with broad mission to help individuals access the best care). For “Find a Doctor – HMSA Laie,” HMSA’s site typically provides a doctor finder tool to locate in-network physicians near Laie, Hawaii, and to verify provider availability, specialties, and ratings within HMSA’s network. To proceed, use HMSA’s Find a Doctor / Doctor Finder feature on hmsa.com and search for doctors in Laie or the surrounding 96762 area, filtering by specialty, network (in-network), and acceptance of HMSA plans. If you need, I can guide you step-by-step to locate a Laie-area HMSA-affiliated physician.
Clinic Type
Family Medicine
Address
818 Keeaumoku Street, Honolulu, Hawaii 96814, US
Phone
1-800-692-7753
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
From page: Find a Doctor with plan filters and mentions Medicare and individual/employer-sponsored plans; exact plan names in query: PPO-MED, HMO-MED, CMP-MED
Languages Spoken
FAQs
How do I use the Find a Doctor tool?
Select a plan, or leave the search box empty to browse all providers. Type a doctor’s name, city or zip, specialty, ailment, or Degree Type. Use the filtering options on the left after starting your search. Click on a provider to see more information.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- RatingFacts (HMSA general): 3.68 out of 5 (115 reviews)
- Dr. Joyce A. Pritchard (Laie clinic): 5.0 out of 5 (185 ratings (40 reviews))
Patients praise
- Convenience and ease of access for online care services
- Specific positive experiences with individual providers (e.g., Dr. Joyce A. Pritchard in Laie)
- Helpful interactions with specific customer service representatives on rare occasions
Common complaints
- Poor customer service and long wait times on phone support
- Difficulty obtaining timely assistance or information from the company
- Frustration with the claims processing system and billing issues
- Limited provider networks in certain areas
"Dr. Pritchard at the laie clinic was so nice and kind to us excellent service and listened to my concerns and we made an informative plan together."
— Dr. Joyce A. Pritchard Patient Review"This is a terrible company - customer support is non existent. Waited 3 hrs multiple times for hours to speak with a rep."
— HMSA General Customer Review (Trustpilot)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- [PDF] 2026 Directory of Dental Providers - HMSA — Aug 29, 2025
- [PDF] Akamai Advantage Routine Vision Provider Directory - EyeMed — Apr 28, 2026
- [PDF] Directory of HMSA Routine Vision Providers - EyeMed — Apr 28, 2026
- Accepting New Patients! — KOʻOLAULOA Health Center | Medical, Dental, Behavioral Health Care, & Pharmacy Services — Nov 29, 2025
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Laie
Primary Care services from Hawaiʻi Pacific Health in Laie are part of the nonprofit health system serving Hawaii and the Pacific region. The organization provides in-person and telehealth options (video and phone) for primary care needs, with a network of hospitals, clinics, and physicians. If you’re seeking a primary care provider in or near Laie, HPH offers appointment scheduling, including telehealth, and access to a broader care network across Hawaii. For clinic locations, contact numbers, and current services, visit hawaiipacifichealth.org or call their Hawaii-based lines.
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See other family medicine clinics in Laie, or search the full directory by insurance, ratings, and more.