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Clinic Type

Primary Care

Address

55-510 Kamehameha Highway, Suite 5, Laie, HI 96762

Phone

808-263-5017

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary Care
  • Family Medicine

Team

  • Joyce A Pritchard, MD — MD

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • Adventist Health ProviderMatch: 4.8-5.0 stars (varies by provider) (Hundreds of ratings across multiple providers in the Laie area)

Patients praise

  • providers described as compassionate, attentive, and thorough
  • strong bedside manners and clear communication reported by many patients
  • efficiency in diagnosis and treatment plans
  • convenient local access to care

Common complaints

  • confusing or contradictory information regarding health insurance network status (specifically UHA)
  • isolated negative patient feedback alleging lack of care, poor bedside manner, or perceived diagnostic incompetence
  • historical complaints regarding ER services at the broader Adventist Health Castle system in Hawaii

"Dr. Higgins is wonderful and I trust her. Caring person and very thorough. I would highly recommend her."

Adventist Health Patient Review

"Dr. Pritchard is exceptional!! She takes time to really listen and explain. She took more time with me than most any other doctor I have ever had."

Adventist Health Patient Review

"The confusion is compounded by the “mixed signals” occurring at the point of service. A patient may see a physician who believes they are out-of-network, while the insurance company continues to process the claim as in-network."

Time News article regarding insurance status issues

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Hawaii Pacific Health is a nonprofit health care network serving Hawaii and the Pacific region, offering in-person and telehealth primary care and other medical services. Based in Honolulu (HQ on Hawaii), it operates 7 offices in the United States (primarily Hawaii) and provides video and phone appointments with doctors. It employs about 952 people and reports annual revenue around $37.8 million. If your interest is specifically "Primary Care | Hawaiʻi Pacific Health Laie," note that Laie is not listed among the current Hawaii Pacific Health locations; they have multiple Hawaii sites (Honolulu, Lihue, Aiea) with primary care and telehealth options. For Laie, you may want to verify whether HPH has a Laie location or refer to nearby facilities in Honolulu or other islands for primary care.

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