Primary-Care – 320 State Rd 60 E, Suite 301, Lake Wales, FL 33853
Family Medicine • Lake Wales, FL
Clinic Type
Family Medicine
Address
320 State Rd 60 E, Suite 301, Lake Wales, FL 33853
Phone
863.678.1400
Complaints@mpgus.com
Opening Hours
Monday–Friday 8:00 AM–5:00 PM
Services Offered
Team
Insurance & Payment
—
Languages Spoken
—
FAQs
What are the clinic's hours?
Monday 8:00 AM – 5:00 PM Tuesday 8:00 AM – 5:00 PM Wednesday 8:00 AM – 5:00 PM Thursday 8:00 AM – 5:00 PM Friday 8:00 AM – 5:00 PM
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (Dr. Gilberto Lozano): 4.3 out of 5 stars (19 ratings)
- US News (Dr. Karen Phillipps): Positive overall satisfaction reported (105 total patient reviews)
Patients praise
- Providers are described as thorough, compassionate, and good listeners
- Efficient in-house services like lab work and pap smears mentioned positively
- Some staff noted for being friendly and helpful
- Patients appreciate the time doctors take to address their health concerns
Common complaints
- Wait times for appointments can be long
- Dissatisfaction with office staff interactions and professionalism
- Issues with billing processes and follow-through on referrals
- Occasional reports of poor bedside manner or communication style from some providers
"He is a wonderful person. He takes all the time necessary to listen to the patient and resolve health problems in a very professional manner."
— Patient review for Dr. Gilberto Lozano"Rude is best way to describe the staff. Dr. is at best of limited ability. They sent a minor bill to collections that was paid by my insurance."
— Patient review for Dr. Gilberto Lozano"Office staff is horrible. They do not follow through with referrals. They send you bills for co-pays that you paid for at time of service."
— Patient review for Dr. Karen PhillippsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Lake Wales
Comparing your options?
See other family medicine clinics in Lake Wales, or search the full directory by insurance, ratings, and more.