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About

Neighborhood Family Practice (NFP) is a nonprofit Federally Qualified Health Center headquartered in Cleveland, Ohio, with a mission to provide high-quality, affordable primary care in a medical home setting. Key points: - Founded in 1980 to improve access to primary care for Cleveland’s near west side; now operates 10 offices across Cleveland and Lakewood, including locations in Lakewood and several Cleveland neighborhoods, with same-day appointments available. - Services: primary care across 12 neighborhoods in the Cleveland/Lakewood area; accepts Medicaid, Medicare, most commercial insurance; offers a sliding-fee-scale financial assistance program for the uninsured. - Scale: about 109 employees, annual revenue around $4.4 million. - Notable detail: NFP emphasizes affordable care and accessibility in the neighborhood, aligning with Lakewood residents seeking high-quality care close to home.

Clinic Type

Family Medicine

Address

3569 Ridge Road, Cleveland, OH 44102

Phone

216-281-0872

Email

info@nfpmedcenter.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary care
  • Family medicine
  • Preventive care
  • Chronic disease management
  • Refugee and immigrant health services
  • HIV prevention care services
  • Patient-centered medical home
  • Care coordination
  • Becoming our patient/or patient-centered medical home information (from links)
  • Medical records
  • Financial assistance
  • Rights and responsibilities
  • Care philosophy
  • Our providers
  • Becoming our patient
  • Our care philosophy
  • Community impact

Technology & Equipment

  • MyChart
  • Electronic health records (Epic/MyChart ecosystem)
  • Community impact reporting tools

Insurance & Payment

  • Medicaid
  • Medicare
  • Other insurance (Accepting new patients with Medicaid/Medicare)

Accepting new patients, including those with Medicaid, Medicare and other insurance.

Self-pay, Insurance, Financial assistance available (link: financial-assistance), MyChart/billing portal (via MyChart)

Languages Spoken

  • English

Pricing

  • High quality and affordable care
  • Affordable care near home

Current Offers

Accepting new patients

FAQs

Do you accept new patients?

Yes, accepting new patients including those with Medicaid, Medicare and other insurance.

Commitments

  • High quality, affordable care in your neighborhood
  • Access to high-value health care with patient partnership

Awards & Accreditations

  • Not specified

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Facebook: 86% recommend (74 Reviews) (74 reviews)
  • BestProsInTown: not explicitly stated but includes 33 reviews (33 reviews)

Patients praise

  • knowledgeable, personable, and caring doctors
  • warm atmosphere
  • bilingual and multicultural services
  • improvement in administrative responsiveness over time

Common complaints

  • long wait times for appointments
  • past dissatisfaction with front desk/receptionist responsiveness

"The Lakewood location, in particular, stands out for its polite staff and warm atmosphere, making patients feel comfortable and valued."

— BestProsInTown

"You're scheduled to come in at a specific time and you aren't actually seen by your provider until forty minutes after the scheduled appointment time."

— LocalityBiz

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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