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About

Summary: Penn Medicine Lancaster General Health (LGH) is a not-for-profit, 800+ licensed bed health system in the Penn Medicine network, offering a broad range of services including behavioral health care through Lancaster Behavioral Health Hospital (in partnership with Universal Health Services). The system provides comprehensive care across hospitals and specialties such as primary care, obstetrics, cardiology, neurosurgery, trauma, oncology, orthopedics, and rehabilitation. LGH has Magnet-designated nursing excellence and is recognized regionally/nationally for patient safety and clinical quality. Key components include Lancaster General Hospital, Women & Babies Hospital, Lancaster Behavioral Health Hospital, and Lancaster Rehabilitation Hospital. Leadership roles in behavioral health and related services are present among executive and clinical staff, with Penn Medicine prioritizing integrated, high-quality care across its network.

Clinic Type

Behavioral Health

Address

555 N Duke St, Lancaster, PA 17604, US

Phone

8007897366

Email

Uphsgift@upenn.edu

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Behavioral health emergency services in ED or hospital; CWIC Crisis Walk-In Center

Services Offered

  • Behavioral health
  • Mental health treatment
  • Substance use disorder treatment
  • Inpatient mental health
  • Crisis intervention
  • Counseling
  • Addiction medicine
  • Primary care counseling integration
  • Crisis Walk-In Center (CWIC)
  • Inpatient behavioral health hospital
  • Detox referrals
  • Care management
  • Psychiatric oversight
  • Peer support
  • Medication-assisted treatment (buprenorphine, naltrexone)

Team

  • Penn Medicine Lancaster General Health Behavioral Health team — Behavioral health providers

Insurance & Payment

—

Languages Spoken

  • English

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Penn Medicine Provider Profile (Matthew Pearson, CRNP): 4.7/5 (46)
  • Penn Medicine Provider Profile (Andreana Macivor, CRNP): 4.9/5 (36)
  • Vivian Health (Lancaster Behavioral Health Hospital): 4.0/5 (4)
  • Lancaster Behavioral Health Hospital Official Website: 4.47/5 (Not explicitly stated)

Patients praise

  • Careful and attentive providers
  • Patients feel treated with dignity and respect
  • Effective communication and responsiveness from staff

Common complaints

  • Concerns regarding patient safety and management of nursing assignments
  • Limited or poor feedback on specific hospital behavioral medicine departments

"my therapist andrea is extremely helpful and i am truly grateful"

— Penn Medicine Provider Profile

"he is a caring provider who allows me to take an active roll in my care."

— Penn Medicine Provider Profile

"Management puts nurses in unsafe assignments then “punishes” them when they speak up about it."

— Vivian Health

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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