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About

Family Medical Associates & Pediatrics is a Lebanon, TN-based primary care and pediatric medical office serving the Lebanon area since 1975. The practice emphasizes compassionate, personalized care for patients of all ages, with a full range of services from newborn care to adolescent medicine and preventive health. Located at 1407 W Baddour Pkwy, Lebanon, TN 37087, it operates as a small partnership with about 5 employees and is affiliated with the broader Hospitals and Health Care sector. Key details: - Services: Family medicine for all ages; pediatrics (newborn onward); preventive care and chronic disease management. - Location: HQ and main offices in Lebanon, TN (three offices nationwide listing but all within Lebanon, TN per provided data). - Contact: 615-444-6203 - Website: familymedicaldocs.com - Established: 1975 - Web presence: moderate local traffic; primarily U.S. audience

Clinic Type

Family Medicine

Address

Lebanon, TN

Phone

615-444-6203

Email

WilsonClinic@FamilyMedicalDocs.com

Opening Hours

Early mornings to evenings; Dr. Bill Robertson availability as early as 7 am and as late as 6:00 pm on Tue/Wed/Thu

Emergency Care

ER follow-up available; same-day spots often available

Services Offered

  • Family medicine
  • Pediatrics
  • New patient care
  • Preventive care
  • Chronic disease management
  • Newborn care
  • Adolescent medicine
  • General wellness checks
  • Same-day appointments
  • Insurance acceptance

Team

  • Dr. Bill Robertson, Board-certified family medicine physician? (not explicitly stated) — Family physician
  • Dr. Sy, Not explicitly stated — Pediatric/Family physician
  • Dr. Claycomb, Not explicitly stated — Pediatrician

Insurance & Payment

  • Most insurance plans
  • Most insurance plans are accepted

Most insurance plans are accepted

Online bill pay, In-person bill pay, Credit/debit cards, Insurance billed to report to plan

Languages Spoken

  • English

Current Offers

New patient packet — Not listed

FAQs

What services are offered?

Comprehensive healthcare for all ages including pediatric and family medicine, preventive care, and more.

How to make an appointment?

Request an appointment on the website or call 615-444-6203, option 3.

Awards & Accreditations

  • Voted the #1 Family Practitioner in Wilson County

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Demandforce: 4.5/5 stars (6 reviews)
  • Facebook: 88% recommendation rate (25 reviews)
  • Vitals: 3.8/5 stars (4 ratings/reviews)

Patients praise

  • Friendly, knowledgeable, and caring medical staff/doctors
  • Efficient and prompt service for some patients
  • Appreciation for walk-in availability and easy scheduling

Common complaints

  • Difficulty with returning phone calls and communication delays
  • Reports of unprofessional or unfriendly front desk staff

"This office has a problem with returning phone calls. My physical therapist has even tried calling and leaving messages..."

— Demandforce patient review

"Staff is horrible. They hang up on you. Who wants to leave a medical message and wait 5 days to hear back..."

— Vitals patient review

"Very friendly staff and caring. Quick with appointments and took care of everything we needed for our kids."

— Yelp patient review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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