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Clinic Type

Internal Medicine

Address

100 Physicians Way Ste 330 Lebanon, TN 37090

Phone

(615) 449-6222

Email

careers@ascension.org

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Video visits available

Emergency Care

If you are experiencing a life-threatening emergency, call 911 or go directly to the ER.

Services Offered

  • Primary Care
  • Family Medicine
  • Internal Medicine
  • General Practice

Team

  • James M Bachstein, MD — Physician
  • Hannah W Kelly, FNP — Nurse Practitioner
  • Christina L Mountain, DO — Physician
  • Michael P McCutchen, MD — Physician
  • Trent W Stethen, MD — Physician
  • Jennefer D Dixon, NP — Nurse Practitioner
  • Michele M Cayton, NP — Nurse Practitioner
  • Samuel R Orr, MD — Physician

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Gastroenterology): 4.7/5 (204 reviews)
  • Ascension Provider Profiles: 4.8/5-5/5 (Varies by provider (e.g., 78-439 reviews))

Patients praise

  • Attentive and knowledgeable care providers
  • Staff described as polite and thorough
  • Providers who listen and create personalized care plans
  • High overall star ratings for many individual practitioners

Common complaints

  • Difficulties with administrative processes, specifically scheduling appointments
  • Billing and insurance coding issues
  • Challenges with phone communication, including long hold times or unreturned calls
  • Some reports of unhelpful staff interactions

"Great response to all my concerns. Attentive and referred me to a specialist."

Birdeye Review

"The worst doctor's office experience ever! We ended up using Dr. O'Hare a year ago for my son's upper endoscopy. NOTHING was easy from the scheduling, billing, anything."

LocalityBiz Review

"Everyone who had their hand on my 2 tests was wonderful at putting me and my husband at ease."

Ascension Saint Thomas Heart Lebanon Patient Testimonial

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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