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About

Dartmouth Health is a nonprofit, academic health system based in Lebanon, NH, serving northern New England. It operates DHMC (Dartmouth Hitchcock Medical Center) in Lebanon, NH, plus a network of hospitals, clinics, Dartmouth Cancer Center (NCI-designated), Dartmouth Health Children’s, visiting nurse/hospice, and 24+ ambulatory clinics across NH and VT. It employs about 13,000 staff and trains nearly 400 residents/fellows annually in partnership with Geisel School of Medicine. DHMC is consistently ranked NH’s top hospital by U.S. News & World Report. The organization emphasizes cutting-edge research, clinical trials, and comprehensive care across medical specialties, with a focus on accessible, patient-centered services in the region. If you’re searching for a provider in Lebanon, NH, Dartmouth Health offers access to a wide network of physicians and facilities through its provider directory and care locations.

Clinic Type

Internal Medicine

Address

1 Medical Center Drive, Lebanon, NH

Phone

+1-603-653-1974

Email

matthew.s.houde@hitchcock.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Team

  • Karl O. Kristiansen — MD
  • Sarah J. Martin — MSN, APRN
  • Katherine A. Roberts — MD
  • Samantha M. Liederbach — MPAS, PA-C
  • Allison P. Niemi — MD
  • Sarah A. Taylor-Black — MD
  • Sheilla M. Bachelder — MD
  • Eric L. Bronstein — MD
  • Glazer — MD
  • Brian P. Lombardo — MD
  • Margot D. Stephens — MD
  • Chelsea L. Szepan — MSN, APRN

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (aggregating Google reviews): 3.3 out of 5 stars (737 reviews)
  • Yelp: 2.1 out of 5 stars (160 reviews)
  • Birdeye: 1.4 out of 5 stars (108 reviews (Dartmouth Hitchcock Clinics Heater Road))

Patients praise

  • High patient willingness to recommend (90% reported)
  • Recognized as the top hospital in New Hampshire by U.S. News & World Report
  • Positive experiences noted with many specific physicians, nurses, and clinicians
  • High reported patient satisfaction rates in certain internal/industry metrics (97%)

Common complaints

  • Difficulty scheduling and canceling appointments without notice
  • Long wait times to speak with staff via telephone
  • Dissatisfaction with administrative and billing department responsiveness
  • Perceived understaffing affecting quality of care
  • Negative bedside manner or communication issues with certain staff

"They cancel appointments you have to book out months in advance and give no notice. They just hope you dont see and then their administrative side will hang up on you, belittle you, and ignore your concerns."

Birdeye reviewer

"We've gotten very good care at Dartmouth-Hitchcock Medical Center in Lebanon, from many physicians, Registered Nurses, and other clinicians. The non-clinical staff are, generally, helpful, although, there can be long waits to talk to someone on the telephone."

Yelp reviewer

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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