Lenox Family Health - Berkshire Health Systems
Family Medicine • Lenox, MA
About
Summary: Berkshire Health Systems (BHS) is a nonprofit, multi-site health care system based in Pittsfield, MA, serving Berkshire County. It operates two main acute-care hospitals (Berkshire Medical Center in Pittsfield and Fairview Hospital in Great Barrington), a Satellite Emergency Facility in North Adams, and an extensive network of 28 provider clinics with 51 office locations. BHS offers 24/7 emergency care, advanced imaging and lab services, cancer care at the BMC Cancer Center, urgent care, home health through Berkshire Visiting Nurses Association, and a broad primary/ specialty care network. As the largest employer in Berkshire County, BHS supports over 4,000 regional jobs and emphasizes community partnerships. Contact: 855-855-2000 or 413-447-2000; headquarters in Pittsfield, MA. If you’re specifically looking for Lenox-related care, BHS operates across the county with multiple sites, but Lenox is not listed as a separate Lenox facility in their current locations.
Clinic Type
Family Medicine
Address
55 Pittsfield Road, Building 12D, Lenox, MA 01240
Phone
413-344-1700
BHSPatientExperience@bhs1.org
Opening Hours
Mon: 7:30am – 5:00pm; Tue: 7:30am – 6:00pm; Wed: 7:30am – 6:00pm; Thu: 7:30am – 5:30pm; Fri: 7:30am – 5:00pm
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (aggregating Google and Facebook): 2.6/5 stars (47 reviews across aggregated platforms)
- WebMD: Mixed (individual positive/negative reviews) (2 reviews)
Patients praise
- Recognition as a top practice for patient-provider communication and staff professionalism by state health quality organizations
- Specific mentions of attentive, knowledgeable, and kind individual providers
- Positive experiences with front desk staff at times
Common complaints
- Difficulty reaching staff via phone and unresponsive communication
- Concerns regarding accuracy of medical records and refusal to correct them
- Reports of unprofessional or dismissive staff and provider demeanor
- General frustration with healthcare billing and administrative processes at the broader health system level
- Patient portal access issues
"Lenox Family Health Center of BMC: Distinction in Patient-Provider Communications and Office Staff Professional Experience."
— Massachusetts Health Quality Partners (MHQP) Award Announcement"My medical records are loaded with errors they refuse to repair. The doctor was rude, arrogant and wreckless."
— Patient review on aggregated platforms"I have always gotten excellent care with Dr Martin. She is knowledgeable, kind and patient. The office staff has been polite and helpful."
— Patient review on aggregated platformsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Berkshire Health Systems Urgent Care Opening Third Location in North Berkshire - Berkshire Health Systems — Dec 12, 2025
- A Prescription for Primary Care in the Berkshires - Berkshire Health Systems — Aug 8, 2025
- Berkshire Health Systems to open new urgent care in Williamstown medical building | Northern Berkshires | The Berkshire Eagle — Dec 12, 2025
- Endless waitlists: A look at the growing primary care crisis in the Berkshires | Local News | The Berkshire Eagle — Mar 30, 2026
- Future Focus: Primary Care | Sponsored | The Berkshire Eagle — May 23, 2026
Information sourced from the clinic's website as of July 11, 2026.
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