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Augusta Health Primary Care, Lexington Lexington - The page describes Shenandoah Valley Orthopedics and Sports Medicine, affiliated with Augusta Health. It is a small private medical practice specializing in orthopedic care, including joint replacement, arthroscopic surgery, sports medicine, and nonsurgical treatment. - Key details: founded in 1976, headquartered in Fishersville, VA, with additional location in Harrisonburg, VA. Phone: 540-332-4000. - Services focus on restoring function and alleviating pain with continuous, personalized care from evaluation to return-to-activity clearance. - Not a Lexington, KY location; the practice operates in Virginia (Fishersville and Harrisonburg) as part of Augusta Health. If you’re seeking Augusta Health primary care in Lexington, this page does not indicate a Lexington primary care office. If you intended Lexington, KY primary care, this page does not list such a location. For Augusta Health primary care in Virginia, the two VA offices are: - 70 Medical Center Circle Ste 110, Fishersville, VA 22939 - 644 University Blvd, Harrisonburg, VA 22801

Clinic Type

Family Medicine

Address

55 Comfort Way, Suite 1, Lexington, VA 24450

Phone

540-332-4000

Email

MyAugustaChart@augustahealth.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary Care
  • Family Medicine
  • Infectious Disease (Measles Prevention)
  • Medical Staff Services
  • Telehealth (implied by broader network)
  • Patient Resources
  • Billing/Insurance support
  • Careers
  • Medical Education
  • My Augusta Health portal
  • MyChart

Team

  • Heather Fitch — FNP-C
  • Julie Monroe — DO
  • Molly Sutherland — ATC, CNL, FNP-C, MSN
  • Jerilyn Wright — FNP
  • Karen Wright-Sheridan — MD

Insurance & Payment

—

Languages Spoken

—

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 3.4 star rating (14 reviews)
  • Vitals: No overall star rating shown in provided snippet (N/A)
  • WebMD: No rating/reviews (0) shown in provided snippet (0)
  • Healthgrades: Not provided in the search highlights (Not provided in the search highlights)

Patients praise

  • Some reviews mention staff/doctors favorably (context comes from Augusta Health Birdeye listings provided)

Common complaints

  • Billing/insurance and copay-related complaints (billing system not showing payments; disputed copays; staff behavior during billing)
  • Long wait times / delays in getting cost information or being seen
  • Unclear/insufficient communication about pricing and referrals
  • Rude/incompetent office staff and difficulty being seen after referral (from related Augusta Health clinic listing)

"“They need to stop grilling people about the bill… Their system here doesn't show the payments you've already made…”."

— Birdeye review excerpt for Augusta Health Primary Care, Lexington

"“I have been here for over an hour waiting for them to tell me how much a simple blood draw will cost… So much for transparent pricing.”"

— Birdeye review excerpt for Augusta Health Primary Care, Lexington

"“AVOID! The office staff is rude and incompetent…”"

— Birdeye listing for Augusta Health Multispecialty Clinic (related Augusta Health clinic in Lexington, VA)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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