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About

Summary: UK HealthCare is the nonprofit health system of the University of Kentucky, headquartered in Lexington, KY. It includes the university’s hospitals, clinics, outreach locations, and health-profession colleges, delivering advanced patient care across multiple specialties (e.g., cardiovascular, cancer, neuroscience, pediatrics, trauma, surgery, obstetrics/gynecology, diagnostic radiology, and rehabilitation). It operates as a private, nonprofit system with about 2,381 staff and roughly $2.5B annual revenue. The network is associated with Chandler Medical Center and other UK facilities, and it serves as the academic health system for UK, combining clinical care, education, and research. Contact: +1 859-257-1000 / 800-333-8874. Website: ukhealthcare.uky.edu.

Clinic Type

Internal Medicine

Address

1000 S. Limestone, Lexington, Kentucky 40536, US

Phone

859-323-0303

Email

itshelpdesk@uky.edu

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Internal Medicine
  • Geriatrics
  • General Internal Medicine
  • MCS and Transplant
  • inpatient services
  • outpatient services
  • specialized programs

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Aggregate): 2.5/5 stars (201 reviews)
  • Healthgrades (Hospital-level): 73% (9-10 rating)

Patients praise

  • Highly professional, kind, and compassionate clinical staff
  • Thorough and patient-centered approach from specific physicians, particularly in complex or chronic condition management
  • Strong communication and attentiveness noted by patients during appointments
  • Patients feel heard and valued as partners in their own healthcare decisions

Common complaints

  • Administrative and billing-related frustrations, specifically concerning financial assistance processing
  • Perception of limited scope in routine annual exams
  • Occasional reports of rushed appointments or poor bedside manner with specific providers
  • Complex hospital navigation and staff responsiveness challenges cited in broader system surveys

"Dr. Stephanie Rose is an amazing doctor and an amazing person! She’s so nice and genuinely cares. I wouldn’t want anyone else as my doctor!"

LocalityBiz review

"Dr. Rudy and staff are THE BEST... he does not simply go to the low hanging fruit. He is very careful about prescribing meds. He's just the best!!!!@"

UK HealthCare provider page review

"My application kept getting lost. When I sent a paper copy via Fed-Ex... it wasn't even opened."

Birdeye review (referring to administrative/financial experience)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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