Beth Israel Lahey Health Primary Care – Hartwell Avenue
Primary Care • Lexington, MA • Since 2019
About
Beth Israel Lahey Health Primary Care – Hartwell Avenue (Lexington) is part of the non-profit Beth Israel Lahey Health (BILH) system in Massachusetts. Key details: - Location: Hartwell Avenue, Lexington, MA (primary care practice within the BILH network) - Network: BILH is a large, integrated health system formed in 2019 by the merger of Beth Israel Deaconess Medical Center and Lahey Hospital & Medical Center; it operates numerous hospitals, primary care practices, urgent care, behavioral health, and more. - Type and scope: Non-profit health system headquartered in Cambridge, MA; extensive primary care and specialty services across the region. - Contact/ownership: Part of BILH with the main website bilh.org; patient care aligns with BILH primary care offerings. If you need exact hours, providers, or contact details for the Hartwell Avenue location, I can fetch that or guide you to the specific page on bilh.org.
Clinic Type
Primary Care
Address
24 Hartwell Avenue, 2nd Floor, Lexington, MA 02421
Phone
781-862-3800
Rafael.hernandez@bilh.org
Opening Hours
Sunday Closed; Monday–Friday 8:00 am–5:00 pm; Saturday Closed
Services Offered
Insurance & Payment
—
Languages Spoken
FAQs
What services does the practice offer?
Adult physicals, immunizations, chronic disease management, acute illness treatment, referrals, and general primary care services.
Is there an After Hours Clinic?
Yes, staffed by BIHLH providers for urgent care when you cannot reach your PCP; located at Beth Israel Deaconess Hospital–Needham with hospital access.
Hours & Directions
Hours of Operation: Sunday Closed; Monday–Friday 8:00 am–5:00 pm; Saturday Closed. Office closed on certain holidays. Get Directions via link.
Awards & Accreditations
Social Media
Photos







What Patients Say
Overall sentiment across review platforms: mixed
- magicpin.com: 1–5☆ (rating scale shown; specific average not provided in snippet) (1–5☆ customer feedback (specific review count not provided in snippet))
- Vitals.com: No rating shown (0 reviews) (0 reviews)
- localitybiz.com: ★☆☆☆/★★☆☆☆ style snippets present (e.g., “Wu ★★☆☆☆”) (Not provided)
Patients praise
- Practice provides personalized, comprehensive primary care for adult patients (18+)
- citationsSafetyCheck
Common complaints
- Negative experiences cite rude/unprofessional behavior and poor handling of prescription/refill requests
- citationsSafetyCheck
- Negative experiences cite poor communication, vaccine appointment mix-ups, lack of follow-up, and unsympathetic front desk staff
- Negative experiences cite scheduling/late-arrival disputes and perceived lack of acknowledgment or verification of calls/notes
"“Rude, unprofessional and unethical practice - avoid this group at all costs!”"
— localitybiz.com review excerpt"“The front office of this place is a mess… Despite getting many confirmation emails… the woman at the front desk said they did not have any vaccines.”"
— localitybiz.com review excerpt"“I was so disappointed with the office manager. Will not go back to the office any more.”"
— localitybiz.com review excerptSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Medical Assistant II - Careers at Beth Israel Lahey Health — Nov 25, 2025
- Meet the Team at BIDMC – Lexington — Dec 17, 2025
- BETH ISRAEL DEACONESS MEDICAL CENTER - Updated July 2026 — Jul 5, 2026
- Phlebotomist/ 40Hrs, Days M-F, 8:30 AM -5:00 PM / Lab Outreach ... — Feb 28, 2026
- Lead/Float Phlebotomist | Greater Boston Area at Beth Israel ... — Feb 4, 2026
Information sourced from the clinic's website as of July 11, 2026.
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