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First Choice Same-Day, Walk-In Clinic in Lexington, Kentucky provides urgent care alternative services for non-emergency illnesses and minor injuries without requiring an appointment. The clinic offers same-day care, on-site X-ray imaging available Monday through Friday from 8:30 AM to 5:00 PM, and is integrated with the Lexington Clinic network for seamless follow-up care.

Clinic Type

Urgent Care

Address

1221 South Broadway, Lexington, KY 40504

Phone

+1 (859) 258-4000

Email

alstu@lexclin.com

Opening Hours

Monday–Friday 8:30 AM – 5:00 PM (X-ray hours)

Telehealth

Related telehealth services listed in extras but not described here as part of First Choice

Emergency Care

No emergency services specified; advise to go to ER for severe symptoms

Services Offered

  • Same-day care
  • Walk-in clinic
  • Non-emergency illnesses
  • Minor injuries
  • On-site X-ray
  • Urgent care alternative
  • Primary care integration
  • Open to new and existing patients
  • Same-day appointments available
  • On-site imaging
  • X-ray hours Monday–Friday 8:30 AM – 5:00 PM

Technology & Equipment

  • On-site X-ray imaging
  • Integrated with Lexington Clinic network

Team

  • First Choice Staff — Care providers (urgent care)

Insurance & Payment

—

Languages Spoken

—

FAQs

Walk-ins welcome?

Yes. Walk-ins are welcome. Same-day appointments available.

On-site imaging available?

Yes, on-site X-ray imaging Monday–Friday, 8:30 AM – 5:00 PM.

Do I need an appointment?

No. Walk-ins are welcome. You can also schedule a same-day appointment if preferred and cut your wait time before you arrive.

Is this urgent care?

First Choice is an urgent care alternative designed to provide faster, more connected care for non-emergency conditions.

When should I go to the ER instead?

If you are experiencing severe symptoms (chest pain, difficulty breathing, major abdominal pain, fracture through the skin, or other major injury), go to the emergency room immediately.

Do you accept new patients?

Yes. New and existing patients are welcome for same-day care.

Will my primary care doctor be notified?

Yes. Your visit is connected to the Lexington Clinic network, making follow-up care seamless for established Lexington Clinic primary care patients.

Do you offer X-rays?

Yes, First Choice offers on-site X-ray services Monday through Friday, 8:30 AM to 5:00 PM. We provide imaging for walk-in patients as well as referrals from outside providers.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Better Business Bureau (BBB): Not accredited by BBB; rating impacted by failure to respond to complaints (Multiple complaints listed in BBB profile)

Patients praise

  • Long-term patient loyalty (decades of care)
  • Appreciation for clinical expertise and long-standing provider relationships

Common complaints

  • Concerns regarding aggressive billing practices
  • Issues with communication of billing statements to incorrect addresses causing credit reporting problems
  • Unresolved customer complaints reported to the Better Business Bureau

"Aggressive billing practices when they won't wait for the supplement to pay after Medicare. How many older people are you taking advantage of trying to get them to pay the balance instead of waiting for the supplement money?"

— JC S on BBB

"Dr. Z was great - billing stinks, led to collection and serious ding on my credit report! Changed addresses in aug 2012, saw doc in dec 2014. Bill (remainder from insurance) went to old address...."

— Clay C. via MapQuest

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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