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About

Duly Health & Care is a large, private Midwest physician-led health system headquartered in Downers Grove, IL. It operates more than 150 locations, including the Lisle area, and offers a full range of in-person visits, same-day telehealth, and urgent/immediate care. The organization is the largest independent multi-specialty medical group in the U.S., with a network that includes DuPage Medical Group (DMG), Quincy Medical Group, and The South Bend Clinic. Key points for Lisle primary care: - Services: primary care and specialty care, in-person visits, video telehealth, and same-day care. - Lisle presence: flagship centers and affiliated clinics in the Chicagoland area (Lisle/Schaumburg region referenced as part of their Illinois footprint). - Care quality focus: value-based care, patient experience, and coordinated care across a large provider network. - Contact/overview: part of Duly Health & Care (DMG), founded 1999; HQ in Downers Grove; private, multi-location Midwest health system.

Clinic Type

Primary Care

Address

430 Warrenville Road, Lisle, Illinois 60532

Phone

+1-630-469-9200

Email

duly@mrocorp.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • primary care
  • adult primary care
  • internal medicine
  • family medicine
  • pediatrics
  • annual check-ups
  • sick visits
  • follow-up care

Team

  • Marcel Chouinard, MD — MD
  • Christina Bratis, MD — MD

Insurance & Payment

Languages Spoken

  • English

FAQs

What primary care services are offered at this Lisle clinic?

The page notes that it provides comprehensive primary care for adults, including annual check-ups, follow-up care, and sick visits. It emphasizes internal medicine and family medicine-style primary care close to home.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Aggregated review platforms (e.g., Birdeye): 4.7/5 stars

Patients praise

  • High praise for individual physicians, specifically regarding listening skills, compassion, and thoroughness
  • Appreciation for the convenience of having multiple specialists and state-of-the-art facilities in one building
  • Positive feedback on the integration of MyChart for access to results and communication with providers
  • Some patients report efficient and friendly experiences with specific staff members and technicians

Common complaints

  • Frustrating and inefficient appointment scheduling processes
  • Long wait times, both on the phone and in-office
  • Disorganized communication between departments and difficulties with follow-ups for test results and billing
  • Concerns regarding administrative staff professionalism and bedside manner
  • Reports of loud or indiscreet discussions of personal health information in waiting areas causing potential privacy concerns
  • Experiences with perceived lack of attentiveness or dismissiveness at urgent care or imaging locations

"She always takes the time to truly listen and never makes me feel rushed. I feel heard, valued, and genuinely cared for at every appointment."

Patient review of a primary care physician at Duly Health and Care

"It feels like no one is looking at my chart or listening to my symptoms. I am being passed from pillar to post while my condition worsens."

Patient review regarding administrative experiences at Duly Health and Care

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Northwestern Medicine Family Medicine Lisle is part of the Northwestern Medicine network, a nonprofit health system affiliated with Northwestern University. Based in Illinois, it provides primary care through a broader system that includes 10+ hospitals and multiple medical offices across the region, with flagship facilities like Northwestern Memorial Hospital. The organization emphasizes collaboration among physicians, researchers, and academic centers, and operates as a non-profit healthcare provider with a network of clinics and urgent care centers in Illinois. Primary point: Lisle location is one of many Northwestern Medicine family medicine/primary care sites within the Illinois network. For exact services, providers, and hours at the Lisle location, check the official Northwestern Medicine site or contact the listed patient services.

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Lisle, IL·Primary Care

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