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Lockport Rehab and Health Care Center

Rehabilitation Center • Lockport, NY

About

Lockport Rehab and Health Care Center is a small long-term care and rehabilitation facility based in Lockport, New York. Key points: - Services: Rehabilitation and long-term care with specialty programs and a community-oriented approach. - Location: Headquartered in Lockport, NY, with three offices in Lockport (909 Lincoln Ave and surrounding address duplicates). - Size & finances: Private company with 5 employees and annual revenue estimated between $1M–$5M. - Leadership & workforce: Activities Director Roxanne Byers; workforce mainly in Medical (3) and General Management/Project Management roles. - Online presence: Active homepage (lockportrehab.com) and a LinkedIn page; modest web traffic (about 163 monthly visits; global rank ~8.2 million; bounce rate 0.3%). - Community & culture: Noted for a chili fundraiser supporting the Lockport Palace Theatre; employer reviews average around 2.5/5. - Contact: Phone 716-434-6361. If you’re researching for care services, consider their rehabilitation programs, long-term care offerings, and community initiatives, and contact them directly for current program specifics and admission details.

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Clinic Type

Rehabilitation Center

Address

909 Lincoln Avenue, Lockport, New York 14094

Phone

716-434-6361

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.lockportrehab.com/

Emergency Care

Lockport Emergency Management Plan and COVID-19 Safety Reopening Plan (as documents referenced)

Services Offered

24 HOUR SKILLED NURSING CARE
LONG-TERM CARE
RESPIRATORY/TRACH CARE
THERAPY SERVICES
WOUND CARE PROGRAM
PALLIATIVE CARE
RESPITE CARE
REGISTERED DIETICIAN SERVICES
PSYCHOLOGICAL SERVICES
Shuttle Service
Beauty Services
Private Rooms
Extraordinary Medical Care

Insurance & Payment

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Languages Spoken

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Social Media

Facebook

Photos

What Patients Say

Overall sentiment across review platforms: mixed

CMS / various nursing home databases: 4 out of 5 stars (CMS Overall Rating) (10 reviews (on specific aggregate site))

Patients praise

Some reports of individual staff members providing excellent care
Maintained a 4-star CMS overall quality rating in recent assessments
Participation in Medicare and Medicaid programs

Common complaints

Reports of inadequate hygiene and infrequent bathing of residents
Complaints regarding poor food quality and unpalatable meals
Concerns about staffing levels and lack of team coordination among staff
Allegations of insufficient monitoring of medical conditions and post-surgical needs
Frustrations regarding costs for additional amenities like televisions and phones
Past citations for health and safety deficiencies, including resident rights and care assistance

"The food is horrible, nearly inedible. Patients are not bathed. Post surgical patients are not monitored for signs of clotting not to mention the staffing level is low and the staff that are there do NOT work as a team."

— Public user review on SeniorCare.com

"Some staff has provided excellent care some!"

— Public user review on SeniorCare.com

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].