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Clinic Type

Allergy and Immunology

Address

714 W Lake St Ste 104, Addison, IL 60101

Phone

(708) 450-5054

Email

careers@ascension.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • ComplaintsBoard: 2.5-star rating (ComplaintsBoard) (5 reviews and 28 complaints)
  • Birdeye (Ascension Saint Alexius): 3.4-star rating (Birdeye) (1,924 reviews)
  • Birdeye (Ascension Medical Group Illinois): 3.3-star rating (Birdeye/Google) (9 reviews (Heart & Vascular Care))

Patients praise

  • Some patients report superior care from medical professionals despite administrative issues

Common complaints

  • Poor communication and difficulty reaching staff by phone
  • Reports of unprofessional or rude interactions with staff and doctors
  • Concerns regarding patient follow-up and care coordination
  • Complaints about billing and customer service responsiveness

"Horrible customer service in answering their phones, hold times exceeded 20 minutes or more... Care from doctors and nurses….SUPERIOR!!"

Birdeye (Ascension Medical Group Illinois - Heart & Vascular Care)

"No answers their phone, you must leave a message, and no one you call returns phone calls without an escalation."

Birdeye (Ascension Saint Alexius)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Lombard, IL·Allergy and Immunology

Duly Health & Care Lombard offers Allergy, Asthma & Immunology services as part of its broader Chicago-area care network. The Lombard location participates in the system’s same-day and telehealth options, with access to in-person visits, video appointments, and walk-ins year-round. The health system emphasizes a wide range of specialties, including gastroenterology, nephrology, endocrinology, radiology, orthopedics, and other primary/urgent care services, supported by clinical research and a robust nurse and administrator workforce. Careers and recruiting updates show ongoing staffing growth and incentives (e.g., sign-on bonuses). If you’re seeking Allergy, Asthma & Immunology care specifically in Lombard, you can expect access through Duly’s Lombard clinic as part of their patient-first, multi-specialty approach.

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