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Clinic Type

Primary Care

Address

Phone

+15026291234

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (KentuckyOne Health Primary Care Associates): 4.9 out of 5 stars (533 reviews)
  • Birdeye (Baptist Health Medical Group Primary Care): 1.8 out of 5 stars (14 reviews)
  • Norton Healthcare (Dr. Steven L Spalding): 4.9 out of 5 stars
  • Norton Healthcare (Dr. Rachel J Busse): 5 out of 5 stars

Patients praise

  • High patient satisfaction for individual physicians described as caring, thorough, and good listeners
  • Appreciation for staff professionalism at well-rated locations
  • Ease of use of digital health tools like MyChart for communication and scheduling
  • Strong long-term patient-provider relationships

Common complaints

  • Difficulties scheduling appointments and long wait times for sick visits
  • Rude or unprofessional front office and phone staff interactions
  • Frustration with administrative processes, such as paperwork handling and prescription refills
  • Perceived lack of communication or unorganized care management

"This is the absolute worst primary care I've been to nothing but the runaround and they want to make you come in every single time you need a refill..."

Birdeye Review (KentuckyOne Health Primary Care)

"Getting an appointment is ridiculous it doesn't matter if your sick or not it takes months to get one..."

Birdeye Review (UofL Physicians - Primary Care)

"Dr Spalding is great! He listens well and always thinks about his patients. I wish more doctors could be like him."

Norton Healthcare Review (Dr. Steven L Spalding)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Primary Care at Baptist Health Louisville offers a broad network of physicians and providers focused on preventive care, chronic disease management, and comprehensive primary care services. Key details: - Part of Baptist Health, a nonprofit health system based in Louisville, KY. - Multiple primary care clinics and affiliated physician groups across Louisville and surrounding areas. - Services typically include annual check-ups, preventive screenings, women's health, pediatrics, internal medicine, and management of conditions like diabetes, hypertension, and high cholesterol. - Access points: primary care clinics through Baptist Health Louisville, with options for scheduling, urgent care referrals, and coordination with specialty services as needed. - Contact: Main Baptist Health Louisville resources and patient access channels are available via baptisthealth.com or the Louisville location directory. For scheduling, use the hospital/clinic contact numbers or patient portals associated with Baptist Health.

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