Primary Care | Louisville KY
Primary Care • Louisville, KY
Clinic Type
Primary Care
Address
2401 Terra Crossing Boulevard, Suite 410, Louisville, KY 40245
Phone
502-588-4500
Research@UofLHealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What is the contact number for UofL Physicians – Primary Care Associates (Lebanon Junction, KY)?
502-957-2084
Photos




What Patients Say
Overall sentiment across review platforms: mixed
- Norton Healthcare provider profile (Dr. Monalisa M. Tailor): 5.0 out of 5
- Norton Healthcare provider profile (Dr. Kenneth L. Oder): 5.0 out of 5 (286 ratings, 96 reviews)
- Norton Healthcare provider profile (Dr. Rachel J. Busse): 5.0 out of 5
- Norton Healthcare provider profile (Dr. David Bercovici): 4.9 out of 5 (251 ratings, 74 reviews)
- Norton Healthcare provider profile (Dr. Stephen K. Dreisbach): 4.9 out of 5 (250 ratings, 55 reviews)
- Birdeye (KentuckyOne Health Primary Care Associates 9616 Dixie Highway): 4.9 star rating (533 reviews)
- Birdeye (UofL Physicians - Primary Care): 3.4 star rating (10 reviews)
- Birdeye (Baptist Health Medical Group Primary Care): 1.8 star rating (14 reviews)
Patients praise
- Doctors described as attentive/listening, caring, and respectful
- Clear explanations and strong communication
- Thorough care and patient feeling “heard”
- Positive experiences with staff friendliness and professionalism
- Quick response to patient communications/refills (for some practices/providers)
Common complaints
- Poor service/very low ratings reported for at least one Baptist Health Primary Care location
- Difficulty getting appointments quickly (months/weeks for sick/ER follow-up)
- Communication gaps (e.g., tests not explained/why) and alleged issues with blood draws
- Operational issues like cancellations/rescheduling and long waits
- Complaints about staff rudeness/disrespect and perceived focus on money (in one review)
"“Enjoy seeing Dr Harrelson he's so easy to talk to and he always makes me feel comfortable super good doctor.”"
— Birdeye review for KentuckyOne Health Primary Care Associates 9616 Dixie Highway"“This is the absolute worst primary care I've been to nothing but the runaround and they want to make you come in every single time you need a refill …”"
— Birdeye review for KentuckyOne Health Primary Care Associates 9616 Dixie Highway"“Getting an appointment is ridiculous … it takes months to get one …”"
— Birdeye review for UofL Physicians - Primary CareSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Baptist Health Primary Care - Breckenridge I | Louisville, KY — Aug 26, 2025
- Baptist Health Primary Care - Eastpoint I | Louisville, KY — Aug 25, 2025
- Family Medicine | Mary & Elizabeth Hospital, Medical Plaza 1 — Jul 8, 2026
- Norton Community Medical Associates – West Louisville — Jul 30, 2025
- Primary Care – Concierge Medicine | Louisville KY - UofL Health — Jul 8, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Louisville
Primary Care at Baptist Health Louisville offers a broad network of physicians and providers focused on preventive care, chronic disease management, and comprehensive primary care services. Key details: - Part of Baptist Health, a nonprofit health system based in Louisville, KY. - Multiple primary care clinics and affiliated physician groups across Louisville and surrounding areas. - Services typically include annual check-ups, preventive screenings, women's health, pediatrics, internal medicine, and management of conditions like diabetes, hypertension, and high cholesterol. - Access points: primary care clinics through Baptist Health Louisville, with options for scheduling, urgent care referrals, and coordination with specialty services as needed. - Contact: Main Baptist Health Louisville resources and patient access channels are available via baptisthealth.com or the Louisville location directory. For scheduling, use the hospital/clinic contact numbers or patient portals associated with Baptist Health.
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