Behavioral & Mental Health Services - Lowell CHC
Mental Health and Behavioral Health • Lowell, MA • Since 1970
About
Lowell Community Health Center (Lowell CHC) provides comprehensive behavioral health services as part of its mission to offer quality, culturally competent care to the Greater Lowell community. Key points: - Organization: Nonprofit health center founded in 1970, serving about 50,000 people in Greater Lowell, MA; revenue ~$31.5M; ~201 employees. - Behavioral Health: Integrated services for adults and children, available alongside primary care and OB-GYN. Senior leadership includes Duncan Speel (Senior Director of Behavioral Health Services) and other clinical leadership. - Access & Philosophy: No patient is denied care due to inability to pay; strives to reduce health disparities and enhance overall well-being. - Facility & Reach: Expanded services since 2012 with the renovated Jackson Street facility; high patient volume (averaging over 600 visits per day). If you’re seeking specific behavioral health programs, locations, or intake processes, I can pull out details or tailor the summary to your needs.
Clinic Type
Mental Health and Behavioral Health
Address
161 Jackson Street, Lowell, MA 01852, US
Phone
978.937.9700
health_information@lchealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- LocalityBiz: 2 stars (average) (Multiple reviews aggregated on public platforms)
- WebMD: 1 star (1 review)
- FreeCenters.org: N/A (7 votes)
Patients praise
- Some patients report exceptional, accommodating, and supportive care
- Some staff are described as friendly and nice
Common complaints
- Long wait times and difficulties scheduling appointments
- Perceived lack of respect or professionalism from staff
- Administrative issues, including problems with prescription refills and paperwork mismanagement
- Challenges with communication and being transferred or placed on hold indefinitely
"Absolutely one of the worst hospitals I’ve been too... Don’t waste your time trying to call this place for any reasons... they don’t know anything about what they are doing."
— LocalityBiz User Review"Friendly and nice doesn't cut it when they REPEATEDLY neglect to have a prescription filled... They HAVE caused my mother to go through withdrawals multiple times."
— Lowell-Massachusetts.uscompanies.net User Review"I’ve been at this hospital for about six years and honestly the experience is great! The care is exceptional and the doctors are very amazing."
— LocalityBiz User Review (Positive)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Restoration Center of Greater Lowell Opens to Provide New Community-Based Response to Mental Health and Substance Use Crises | Vinfen Restoration Center of Greater Lowell Opens to Support Behavioral Health Crisis Care — Mar 31, 2026
- Spectrum Health Systems Expands Access to Care with Opening of New Treatment Facility in Lowell - Spectrum Health Systems, Inc. — Jun 4, 2026
- NEW MODEL ENHANCES THE MENTAL HEALTH CONTINUUM OF CARE | Vinfen — Feb 25, 2026
- Where She is Needed Most: Lowell Police Department Co-Response Clinician Is On-Duty and Ready to Help – Lowell Police Department — Aug 7, 2025
- The Women’s Edge and The Boston Globe Magazine Again Name Lowell Community Health Center Among the Top 100 Women-Led Businesses in Massachusetts - Lowell Community Health Center — Oct 27, 2025
Information sourced from the clinic's website as of July 11, 2026.
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