Lowell Community Health Center: Home
Primary Care • Lowell, MA • Since 1970
About
Lowell Community Health Center is a nonprofit, community-focused health care provider based in Lowell, MA (founded 1970). They offer quality, culturally competent services to the Greater Lowell area, serving about 50,000 people. Key points: - Mission: provide care regardless of ability to pay; reduce health disparities; empower well-being. - Services: general health care across multiple locations (6 offices in the U.S., centered in Lowell). - Financials: annual revenue around $31.5M; total funding ~$500k (grants/donors); ~76% of income from insurance reimbursements and patient fees. - Staffing and size: about 201 employees. - Contact: main lines and emails on their site; headquarters at 161 Jackson Street, Lowell, MA.
Clinic Type
Primary Care
Address
161 Jackson Street, Lowell, MA 01852, US
Phone
978.937.9700
health_information@lchealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos







What Patients Say
Overall sentiment across review platforms: negative
- Yelp: Approximately 1.5 out of 5 stars on Yelp (27 reviews)
- Facebook: 76% recommend (234 reviews)
Patients praise
- Availability of specialized services like LGBTQ health
- Presence of some professional and skilled individual providers
- Language support services for non-English speaking patients
- Use of digital tools like MyChart for convenience
Common complaints
- Poor customer service and rude staff, particularly at the front desk and call center
- Long wait times, both for appointments and during visits
- Difficulty scheduling appointments and reaching departments via phone
- Issues with prescription refills and lack of follow-up communication
- Inaccurate or poor quality documentation of medical records
"LCHC is the worst from the staff to the system and quality of care... The call center hangs up everytine they thing the task is too much no one is willing to help."
— LocalityBiz review"Lowell Community Health Center has absolutely no respect for anything you say to them. They make up stories in their after visit documents and refuse to correct or delete those made up and untrue..."
— MapQuest/Yelp reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- The Women’s Edge and The Boston Globe Magazine Again Name Lowell Community Health Center Among the Top 100 Women-Led Businesses in Massachusetts - Lowell Community Health Center — Oct 27, 2025
- Lowell Community Health Center Again Named Top 100 Women-Led Business in MA - InsideLowell — Oct 30, 2025
- Statement from Susan West Levine on the Passing of State Senator Ed Kennedy - Lowell Community Health Center — Oct 2, 2025
- Mass League Statement on Financial Relief for Federally Qualified Health Centers - Massachusetts League of Community Health Centers — Sep 23, 2025
Information sourced from the clinic's website as of July 11, 2026.
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