UW Health
Hospice Care • Madison, WI • UW Health locations in Madison, WI and Rockford, IL locations
About
Summary: UW Health, an integrated academic health system based in Madison, WI, offers palliative care services through its network of six main hospitals, clinics across Wisconsin and northern Illinois, and affiliated University of Wisconsin School of Medicine and Public Health. It ranks highly (No. 1 hospital in Wisconsin per U.S. News & World Report) and is a major employer with extensive patient care programs, including hematology/oncology and palliative care. For palliative care doctors and treatment options, UW Health’s multidisciplinary teams are affiliated with UW School of Medicine and Public Health and operate across its hospitals and clinics, including inpatient and specialty settings. To connect with palliative care providers at UW Health, locate their palliative care or hematology/oncology teams at Madison-area facilities or through UW Health’s clinics network.
Clinic Type
Hospice Care
Address
UW Health Palliative Care locations in Madison, WI and Rockford, IL
Phone
6082631292
lklitzke@uwhealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Not specified
Services Offered
Technology & Equipment
Insurance & Payment
—
Not specified on page
Languages Spoken
—
FAQs
What is palliative care at UW Health?
Care for serious illnesses addressing emotional, physical and spiritual needs; can be at home, hospital, or care setting.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (Dr. Jessica Baker, MD): 2.0/5 (3 reviews)
- Healthgrades (Dr. Shagun Saggar, MD): 5.0/5 (1 review)
- Momentary Labs (University of WI Hospitals & Clinics Authority – hospital overall): 4★ overall hospital rating (2,857 patient surveys)
Patients praise
- Some patient reviews describe thorough listening/exams and thoughtful recommendations (Dr. Jessica Baker)
- A separate provider (Dr. Shagun Saggar) received a perfect rating with positive communication/education-related survey items
- Hospital-level experience metrics indicate relatively strong communication and recommendation intent for UW-affiliated hospitals (CMS HCAHPS-derived via Momentary Labs)
Common complaints
- Negative reviews accuse lack of compassion/unprofessional bedside manner (Dr. Jessica Baker)
- Negative reviews also mention coming unprepared and assumptions about symptoms (Dr. Jessica Baker)
- A broader complaint theme around UW Health includes patient-care problems and understaffing concerns raised through reporting by nurses (not limited to palliative care but relevant to patient experiences)
- Staff responsiveness cited as an area identified for improvement in the hospital experience summary
"“Arrogant attitude… Horrible bedside manor… Needs to be trained for compassion..Would never go back to her.”"
— Healthgrades review for Dr. Jessica Baker (Hospice & Palliative Medicine, Madison, WI)"“Dr Baker listened to everything I said. She did a thorough exam. She made thoughtful recommendations.”"
— Healthgrades review for Dr. Jessica Baker (Hospice & Palliative Medicine, Madison, WI)"“I hate the fact that feeling like a good nurse is so rare anymore, because our staffing prevents us from taking the time and care we need … to provide emotional and physical support to our patients.”"
— Wisconsin Examiner reporting on UW Health nurses escalating staffing-related patient care concernsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Danielle DiGennaro, NP - UW Health — Aug 10, 2025
- UW Health initiative enhances hospice and palliative care programs — Nov 4, 2025
- UW Health: Initiative enhances hospice and palliative care programs | WisBusiness — Nov 4, 2025
- UW Health rolls out new initiative improving hospice, palliative care programs — Nov 5, 2025
- How a Smartphone App Could Help People With Advanced Cancer Feel Better, Longer - BlackDoctor - Where Culture Meets Care — Jun 12, 2026
Information sourced from the clinic's website as of July 11, 2026.
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