Madison East VA Clinic | VA Madison Health Care | Veterans Affairs
VA Clinic • Madison, WI
About
Summary: The William S. Middleton Memorial Veterans Hospital in Madison, WI, is a U.S. government VA medical center serving veterans. It offers primary and specialty care (including cardiology, emergency medicine, mental health, PTSD treatment, suicide prevention, and women’s health), as well as transportation services. The facility employs about 157 staff and provides a range of health services within a broader Madison VA health system, including addiction care and comprehensive inpatient/outpatient care. The hospital operates under the U.S. Department of Veterans Affairs and is part of the VA Madison Health Care system.
Clinic Type
VA Clinic
Address
4904 Eastpark Boulevard, Madison, WI 53718-2002
Phone
+16082807019
Tami.Towne@va.gov
Opening Hours
Mon 07:00–16:45; Tue 07:00–16:45; Wed 07:00–16:45; Thu 07:00–16:45; Fri 07:00–16:45; Sat Closed; Sun Closed
Telehealth
Available (some services via telehealth; in-clinic availability varies by service and location)
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What services are available?
Health services offered here include advice nurse and mental health care among others; telehealth and in-person options are available.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- CMS HCAHPS (via Momentary Labs): 5 out of 5 stars (overall patient satisfaction rating) (451 completed patient surveys)
- Yelp: Generally low/mixed rating across 23 reviews (23 reviews)
Patients praise
- Positive feedback on nursing staff and specialized care teams (e.g., cardiology, neurology)
- High patient satisfaction ratings in official HCAHPS surveys, particularly regarding nurse and doctor communication and facility cleanliness
- Generally regarded as a helpful resource for specialized needs like mental health
Common complaints
- Perceived mismanagement of departments and referral processes
- Concerns regarding mental health services and staff communication
- Criticism of specific programs like HUD-VASH and facility cleanliness/amenities like the cafeteria
"Nursing staff were amazing. Keep us up on everything. Cardiologist were great explaining things. Neurologist were heart. They were from UW. But couldn't ask for better care for my veteran."
— LocalityBiz review"How on Earth did this hospital get the "Best VA" in the nation?!? The HUD-VASH program is abysmally poor! The mental health clinicians, that I have encountered, are lackluster!"
— LocalityBiz reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Illinois Veteran Jim Williams Credits VA For Turning His Health Around | VA Madison Health Care | Veterans Affairs — Sep 30, 2025
- First Mammogram Proves Life Saving For Army Veteran | VA Madison Health Care | Veterans Affairs — Oct 23, 2025
- Madison VA hospital's 'severe' staffing shortages worsen | Health | captimes.com — Aug 26, 2025
- Madison VA hospital to receive $8.6 million in funding — May 15, 2026
- Report: Wisconsin VA hospitals face severe staffing shortages - WPR — Sep 4, 2025
Information sourced from the clinic's website as of July 11, 2026.
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